Delta Capita is a global managed services and consulting provider in the financial services sector. They are seeking a Loan Operations professional to manage key loan lifecycle transactions, ensure compliance with servicing actions, and oversee data integrity within the loan servicing operations team.
Responsibilities
- Manage key loan lifecycle transactions such as payoffs, defeasances, borrower auto‑debit setup, and investor‑level updates tied to loan sales, transfers, and Agency securitizations
- Ensure all servicing actions adhere to requirements set by the GSEs and internal operational standards
- Analyze and interpret Agency loan documents—including notes, payoff instructions, riders, and modification agreements—to confirm that system data accurately reflects contractual terms
- Identify data gaps or inconsistencies and provide well‑supported recommendations for corrections
- Oversee the daily upload and approval of Bloomberg index data used for floating‑rate Agency loans
- Implement index adjustments or benchmark changes as mandated by the GSEs or triggered by shifts in market conditions
- Lead daily oversight of exception reports, approving maintenance items and guiding team members through the resolution of complex outages or data breaks
- Conduct high‑level system adjustments, investigate recurring exceptions, and recommend enhancements that strengthen data integrity and reduce operational risk
- Coordinate payment of post‑closing fees to attorneys, investors, and external stakeholders, ensuring all documentation is complete, accurate, and properly executed
- Maintain compliance with internal controls and audit requirements surrounding fee disbursements
Skills
- 1–3 years of experience in loan operations, commercial mortgage servicing, financial operations, or a related function
- Familiarity with loan documentation and an understanding of how data flows into servicing systems
- Ability to work with exception reporting and perform basic system maintenance with oversight
- Strong analytical, organizational, and documentation skills
- Proficiency with Microsoft Office or Google Workspace; comfort learning servicing platforms and reporting tools
- 4–7+ years of experience in Agency commercial real estate servicing, loan operations, or a similar financial services function
- Strong working knowledge of Fannie Mae, Freddie Mac, and other GSE servicing requirements, including rate mechanics, collateral obligations, and post‑closing workflows
- Demonstrated ability to perform advanced exception management, loan‑level analysis, and high‑accuracy system updates with limited supervision
- Experience coordinating with technology vendors, leading UAT cycles, and supporting platform enhancements or process automation efforts
- Prior involvement in loan sales, securitizations, investor transfers, or payoff/defeasance workflows
- Ability to mentor junior associates and serve as a subject matter expert to internal stakeholders and external partners
- Strong written and verbal communication skills, with the ability to articulate complex issues to both technical and non‑technical audiences
- A valid work authorization for the US is mandatory
- Exposure to Agency (GSE) loan products, commercial real estate lending, or structured loan servicing preferred
Benefits
- Equal opportunity employer
- Reasonable accommodation to participate in the job application or interview process
- Benefits and privileges of employment
Company Overview
Delta Capita is an International business & technology consultancy and managed services provider It is a sub-organization of PRYTEK. It was founded in 2014, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is http://deltacapita.com/.