About the position
The Manager of the Account Management department has four critical responsibilities and works with a team of 7 Account Managers to succeed:
- Project management:
Each Account Manager handles a client portfolio and ensures the proper onboarding of new customers, the timely follow-up of projects, the organization of meetings and calls with clients, the preparation and maintenance of project progress dashboards, the verification of the work planning, the invoicing of orders and other related aspects. This work is conducted hand in hand with the Scientific and Regulatory Departments. The ability to effectively convert sales (what is ordered to Biorius) into revenues (what is done by Biorius) is a key performance indicator of Account Managers’ mission.
- Sales:
While the Sales department aims to acquire new clients, the Account Management department plays a commercial role with existing ones. Cross-selling and up-selling, namely the ability to sell services that were not initially ordered to existing clients is a key performance indicator of Account Manager’s mission.
- Communication:
Account Managers ensures a smooth, effective, and transparent communication with their clients. They are responsive, solution-oriented, client-oriented and can express their needs in an assertive way. They facilitate the contact between clients and consultants in view to get the job done efficiently and without conflicts. In this regard, clients’ loyalty and Net Promoter Score in satisfaction surveys are a key performance indicators of Account Managers’ mission.
- Expertise:
An Account Manager is not necessarily a regulatory consultant but learned enough in this domain to answer in full autonomy the most basic questions of their clients. Project management includes an educational component, namely the ability to teach the clients enough regulatory affairs to allow them to make their share of the work and reduce BIORIUS’ costs.
The Manager ensures the training, supervision, and coaching of Account Managers. Assignment of individual objectives to their team and performance assessment in an analytical way is key. Alignment and perfect harmonization of good practices among Account Managers is another important aspect of the work.
This function requires true seniority in project management, great agility, the ability to handle pressure, and the capacity to react promptly when necessary (although nothing can replace proactivity). Therefore, fast learning skills and independence are also strategic skills to hold this position. Simple technical assets are not enough to do this job properly as this position in the company also requires a great sense of empathy, patience, and dedication to the client.
The Manager is before everything else a communicator with an excellent command of English and, ideally, of other languages, who never hesitates to call clients (with whom they maintain a personal and friendly relationship).
About the candidates
- The successful candidate has great leadership skills, a track record in team management, and a genuine sense of ownership for the projects under their responsibility.
- The successful candidate is client-oriented, has an analytical mind and a track record in project management.
- The successful applicant holds a degree in science of management, or any other discipline related to project management, communication, or sales.
- 10 years of relevant professional experience is required.
- The successful candidate has an excellent command (written and spoken) of English and, ideally, French. Skills in another language is definitely a plus.
About the offer
- Attractive salary in line with the job experience, paid 13.92 months a year
- Discretionary performance-based annual bonus
- Attractive mobility budget
- Teleworking fee
- Mobile phone subscription
- Contribution to internet/landline phone
- DKV (hospitalization and dental insurance)
- Ecovouchers