Member Service Representative

Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. As a Member Service Representative, you will provide exceptional service to Members via phone and written communication, assist with online banking and card support, and help resolve inquiries with efficiency and care.

Responsibilities

• Provide excellent quality service to current and potential Members, team members, and businesses via telephone and written communication using multiple systems and programs
• Assist Members with first level technical support with credit union online banking, telephone banking, debit/credit cards and all deposit related functions
• Possess the knowledge to answer questions, use logical reasoning to research and solve problems and perform transactions
• Support Net Promoter Score (NPS) initiatives in the Member Service Center by providing exceptional service creating loyal Members

Skills

• High school diploma or equivalent
• One year of experience demonstrating critical thinking and problem-solving skills
• Ability to de-escalate and resolve Member concerns with professionalism and empathy
• Strong multitasking and communication skills to manage multiple systems and Member interactions simultaneously
• Proficiency in navigating financial systems and digital tools to support Member needs efficiently
• Associate's degree in a business-related field or equivalent experience
• Experience working with multiple software systems simultaneously
• Previous experience in a financial institution
• Background in customer service with a focus on delivering exceptional support

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 5% 401k employer match
• Paid family and sick leave
• Vacation and sick time accruals
• Childcare reimbursement
• Tuition and student loan debt assistance
• Pet insurance

Company Overview