PURE Insurance is a member-owned property and casualty insurer focused on providing exceptional service to financially successful families. The Member Services Associate role involves responding to member inquiries, supporting billing inquiries, and ensuring a positive membership experience through effective communication and problem-solving.
Responsibilities
- Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
- Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy
Skills
- Ability to quickly respond to member inquiries via phone, email, text, and live chat
- Experience in providing support for billing inquiries, policy changes, renewal inquiries, and online portal assistance
- Proficiency in using multiple computer applications to complete tasks
- Strong problem-solving skills with the ability to prioritize competing tasks
- Excellent communication skills, both verbal and written
- Integrity and a commitment to providing exceptional customer service
- Ability to work a full-time schedule including Monday-Saturday with specific shifts assigned based on business needs
- Willingness to participate in a comprehensive paid onboarding program
- Previous experience working in a restaurant, school, or retail store
Benefits
- $100 per month to those who commute into a PURE office three days or more a week.
- Comprehensive paid onboarding program
- Complete set of home office equipment
Company Overview
PURE Insurance is a specialist group of companies serving the personal insurance needs of financially successful families. It was founded in 2006, and is headquartered in White Plains, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.pureinsurance.com/index.