Network Maintenance Coordinator

Metronet is one of the nation’s fastest-growing fiber-optic companies, dedicated to building communities through connectivity. The Network Maintenance Coordinator will oversee and coordinate network maintenance activities, ensuring customer services and network stability are maintained during changes.

Responsibilities

• Evaluate and approve planned maintenance and change requests by ensuring they are complete, technically clear, appropriately risk‑rated, include thorough impact assessments, and contain well‑defined Methods of Procedure (MOP) and back‑out plans
• Apply Change Management standards to approve, reject, or return maintenance requests based on risk, timing, documentation quality, and network impact
• Schedule and deconflict maintenance activities to ensure redundant network paths, critical services, and customer SLAs are not simultaneously impacted
• Manage and maintain the master maintenance and change calendar, enforcing maintenance embargoes and network freeze periods as required
• Create, post, and manage maintenance and change tickets within approved OSS/BSS and ticketing systems
• Generate and distribute internal, customer, and vendor maintenance notifications in accordance with defined communication and SLA requirements
• Coordinate with Engineering, NOC, Field Operations, vendors, and third-party partners to ensure readiness and execution of approved changes
• Validate maintenance-related outages and ensure accurate classification, documentation, and reporting
• Support Post-Implementation Reviews (PIRs) and assist with root cause analysis for failed or customer-impacting changes
• Produce daily and weekly change and maintenance status reports for leadership and operational stakeholders
• Manage emergency change requests and verify they align with established risk‑assessment criteria and approval workflows
• Maintain accurate administrative records, audit artifacts, and documentation supporting change management activities
• Provide after-hours or on-call support as needed

Skills

• High school diploma or GED required
• 1+ years of experience in a Network Operations Center (NOC), ISP, telecommunications, or technical operations environment
• Willingness to work as a team and independently
• Must be legally authorized to work in the U.S
• Associate's degree in Information Technology, Telecommunications, or a related field preferred
• Working understanding of IP networking fundamentals, fiber transport, and ISP network architectures sufficient to assess change risk and impact
• Familiarity with reading and interpreting Design Layout Records (DLR/CLRs)
• Familiarity with Change Management and Incident Management processes
• Hands-on experience with ticketing, change tracking, or scheduling systems (e.g., ServiceNow, Jira, Pega ECM, or equivalent)
• Proficiency with Microsoft Outlook, Teams, Excel, and SharePoint for coordination, reporting, and documentation
• Strong organizational skills with the ability to manage multiple concurrent change activities in a fast-paced environment
• Clear written and verbal communication skills with the ability to coordinate across technical and non-technical teams
• Ability to work after-hours and occasional weekend work when needed
• Clear written and verbal communication; ability to tailor for executives and technical teams
• Leadership and facilitation across cross-functional teams; ability to influence without authority
• Analytical, structured problem solving; strong critical thinking skillset required
• Ability to manage multiple complex projects simultaneously in a fast-paced environment

Benefits

• 80% of medical premiums paid by the company
• Company-paid disability and life insurance
• 401(k)-company match with immediate vesting
• Discounted services within our coverage areas

Company Overview