IT Onboarding Associate

HUB International is a global insurance and employee benefits broker that empowers its employees and clients. The IT Onboarding Associate role involves assisting with the onboarding and offboarding processes, ensuring that new hires and departing employees receive the necessary IT support and access in a timely manner.

Responsibilities

• Assist with IT onboarding for new hires and contractors — Helps ensure that user identities, system access, and equipment needs are set up accurately and on time, following established procedures and checklists
• Support expedited onboarding requests as directed — Assists the team in meeting tight timelines for priority hires by completing assigned provisioning tasks promptly
• Assist with offboarding actions — Supports access deprovisioning and equipment reclamation for departing employees and contractors, following established workflows to help ensure compliance and security
• Work closely with the enablement team — Collaborates with onboarding analysts and team members to maintain continuity of service and consistent execution across daily workflows
• Assist end users with IT requests — Provides basic guidance on processes, timelines, and available options, helping employees and contractors navigate common requests and directing more complex issues to the appropriate team member
• Support resolution of exceptions and escalations — Assists with non-standard hardware requests, peripherals, and onboarding-related issues, working with the team to resolve them promptly
• Provide clear status updates to end users — Communicates with requestors on the progress of their items so that users are kept informed throughout the process
• Help maintain knowledge base content — Assists with updating onboarding documentation, troubleshooting guides, and self-service resources as directed
• Provide coverage for incident ordering queues — Actions requests during assigned hours, helping ensure fulfillment is completed in a timely manner
• Assist with onboarding-related escalations — Supports the resolution of escalations related to onboarding, access, and provisioning, escalating to the analyst or team lead when issues require additional expertise
• Help monitor open incidents and tasks — Assists with identifying aging items and flagging potential SLA concerns to keep the queue healthy and fulfillment on track
• Assist with hardware and accessory orders in ServiceNow — Helps process orders for equipment and peripherals in support of onboarding, offboarding, PC refresh, and user enablement workflows
• Support asset verification and record accuracy — Assists with verifying asset assignments and updating ServiceNow records to help keep the end-user inventory current and reliable
• Assist with equipment reclamation for departing users — Supports the asset reclamation process by helping monitor the reclamation mailbox and coordinating with field teams and shipping as directed

Skills

• High school diploma or equivalent required
• 0–2 years of experience in IT support, help desk, service desk, or a related role
• Basic understanding of IT onboarding and offboarding processes preferred
• Strong attention to detail and the ability to follow established procedures consistently
• Good written and verbal communication skills
• Ability to manage multiple tasks and follow through on assignments without dropping items
• Willingness to learn and take direction from analysts and team leadership
• Customer-friendly attitude with a commitment to helping end users have a positive experience
• Comfortable working in a structured, process-driven environment
• Proficient in Microsoft Office Suite and comfortable learning new IT tools
• Associate's degree or coursework in Information Technology or a related field preferred
• Exposure to or familiarity with ServiceNow or a comparable ITSM platform is a plus

Benefits

• Health/dental/vision/life/disability insurance
• FSA
• HSA
• 401(k) accounts
• Paid-time-off benefits such as vacation, sick, and personal days
• Eligible bonuses, equity and commissions for some positions

Company Overview

Company H1B Sponsorship