We’re looking for a kind, organized, and confident communicator to help patients navigate the process of receiving and using a prescribed medical device. You’ll spend most of your time on the phone, helping patients feel comfortable, informed, and supported as they move through each step.
This role sits at the center of the patient experience. You will be the primary point of contact for patients, helping them understand their treatment, navigate insurance approvals, and feel comfortable moving forward. This is not a high-pressure sales role. It is a consultative, patient-first position focused on education, trust, and follow-through.
What You’ll Do
• Speak directly with patients by phone to guide them through the process from prescription to treatment
• Explain how the device works and what to expect in a clear, reassuring way
• Walk patients through insurance and prior authorization steps, answering questions along the way
• Coordinate and submit required documentation for insurance approval
• Follow up consistently to ensure patients stay on track and feel supported
• Schedule appointments and onboarding sessions for device education
• Work closely with the sales team to support patient needs and ensure a smooth experience
• Maintain accurate records and track all activity in Excel and Salesforce
This role involves a high volume of patient calls and requires someone who is comfortable spending a significant portion of their day on the phone.
What Success Looks Like
• Patients feel informed, supported, and never pressured
• Authorizations are completed efficiently and accurately
• Patients follow through with treatment and understand how to use their device
• Communication with patients and clinics is smooth and professional
Who You Are
• Naturally calm, patient, and reassuring in conversation
• Able to guide people through decisions without being pushy
• Highly organized and able to manage multiple patients and tasks at once
• Comfortable discussing insurance, cost questions, and patient concerns
• Self-motivated and able to work independently in a remote setting
• Strong communicator with excellent phone presence and follow-up skills
You are someone who builds trust quickly and knows how to meet patients where they are, especially when they may be overwhelmed, recovering from surgery, or unsure of next steps.
Qualifications
• Bachelor’s degree or equivalent experience preferred
• Background in customer service, medical assisting, medical administration, or insurance is highly valued
• Experience with prior authorizations or healthcare workflows is a plus
• Proficiency in Microsoft Office and Adobe required
• Experience with Salesforce or CRM systems preferred
Nurses, medical assistants, scribes, or individuals with patient-facing healthcare experience are encouraged to apply.
Position Details
• Part-time, approximately 4 hours per day, 5 days per week
• Daytime hours required with some flexibility
• 1099 independent contractor position (no benefits)
• Initial training is in-person in Plymouth, MN
• Must have a quiet home office and reliable computer (Mac preferred)
Final Note
This role is ideal for someone who takes pride in doing things the right way, not the fast way. If your approach is high-pressure or transactional, this will not be the right fit. If you enjoy building trust, helping people feel comfortable, and seeing things through from start to finish, you will do very well here.
Job Type: Part-time
Pay: $20.00 - $25.00 per hour
Benefits:
• Flexible schedule
Application Question(s):
• Are you located within commuting distance of Minneapolis, MN and able to attend in-person training?
• This role involves a high volume of daily patient phone calls. Are you comfortable spending most of your day on the phone?
• This is a 1099 independent contractor role without benefits. Are you comfortable with this structure?
• A patient says, “I’m not sure I want to move forward right now.” What would you say?
• How would you describe your communication style on the phone?
• Have you worked from home in the past? Do you have a quiet home office?
Work Location: Remote