Parts Specialist

e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. They are seeking a Parts Specialist to maintain product data and support customers with spare parts ordering, while collaborating with cross-functional teams to enhance operational efficiency.

Responsibilities

• Collaborate effectively with all e3 field teams
• Maintain product master data, including part number requests, item enrichment, pricing updates, and national account price book management
• Facilitate and submit requests to proper teams for mass product and customer data updates
• Manage execution of yearly assortment price updates
• Manage and facilitate spare parts & accessory sales through website orders and email orders
• Handle and monitor daily part orders to guarantee prompt delivery
• Act as liaison with stakeholders regarding orders, delivery schedules, and additional requests to ensure efficient processing and customer satisfaction
• Maintain accurate and complete customer files within the database
• Assist with development and updating standard operating procedures (SOPs) and continuous improvement projects
• All other duties as assigned

Skills

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Team player with a positive attitude
• Proficient with Microsoft Office Suite or related software
• Understanding of audiometers or medical devices, helpful
• High School diploma or GED Required
• Proficient in Microsoft Office Suite, including Microsoft Excel
• Experience with Database Management Systems and Salesforce a plus
• This role requires the successful completion of a background check, including criminal history and education verification
• Bachelor's degree or related experience preferred

Benefits

• Medical, dental, prescription, and vision insurance
• 24/7 virtual medical care
• Employee Assistance Program (EAP) for you and your family
• 401(k) with company match
• Company-paid life insurance
• Supplemental insurance options for yourself, spouse/partner, and children
• Short-term and long-term disability coverage
• Pre-tax Health Savings Account (HSA) and Flexible Spending Accounts (FSA) for Health Care and Dependent Care
• Pet insurance
• Commuter accounts
• Employee perks (including tech discounts)

Company Overview