Introduction
CSG is a leading global provider of solutions for Telecommunications, Financial Services and other industries in the Revenue Management, Customer Experience and Payment domains. We are an established and stable publicly quoted company with over 40 years of experience across 65 countries with top-tier customers. CSG has a workforce of 5,700 employees and has won numerous industry awards and recognition for its leadership in technology and innovation. At CSG, we understand that it is people who make good companies great. With an exceptional team, we believe we certainly are on track to ensure that our people have access to the best learning and growth opportunities, while working with some of the world’s leading service providers and partners. A diverse culture, a fun vibe, and a strong desire to win the world – if you’re seeking these, you’re in the right place. If being digital first inspires you, you are at the right place.
You could be a part of our story to enable companies to transform their businesses to adopt and drive digitalization through cutting-edge technology. Our future-ready products empower organizations to derive optimum value from their complete ecosystem, to become owners of their marketspace. CSG provides an environment of collaboration, inclusion and celebration.
- A chance to design a clear, growing career path.
- Learning with a team of go-getters.
- A variety of benefit programmes and competitive compensation.
- Exposure to international work opportunities in Telecommunications.
Customer Solution Consultant (Telecommunications)
Leverages telecommunications industry, technology, and business knowledge to lead conversations with our clients designed to identify business challenges and leverage the full portfolio of CSG solutions, products, services, and partners to provide innovative and relevant solutions to solve those challenges.
The Customer Solution Consultant works with our telecommunications clients (e.g., mobile, fixed, cable, broadband, converged and digital service providers) to understand and align their strategic goals and objectives with the appropriate solutions, products, and services.
The Customer Solution Consultant then frames creative and innovative business, technical, and operating models, including commercial models, that increase revenue, market share, improved customer satisfaction, and operational efficiency.
Responsibility
- Tailor the strategy and solution to the customer.
- Frame creative and advantageous business, technical, and operating solutions that increase revenue, market share, customer satisfaction, and operational efficiency.
- Create proposals.
- Respond to RFP’s, RFQ’s and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation, and differentiated value propositions.
- Develop a business and solution architecture strategy based on situational awareness of the customer’s business scenarios and motivations.
- Build business cases for customers to justify new business models and/or business architecture.
- Guide solution design teams to create the relevant technical architecture, solution, and service design that is fit for solution, business criticality and commercial viability.
- Collaborate and partner with the pursuit lead (Sales) to develop and execute an integrated and multi-faceted account plan that is compelling, engaging, and relevant to the drivers of business transformation within the account.
- Orchestrate communications with internal teams, clients, and 3rd party stakeholders.
- Bring all various teams together and drive them in the pursuit of winning the opportunity.
- Execute the bid and account plan.
- Coordinate with Finance, Legal, Service Delivery, Product, Transition, and R&D teams for content development on pricing, transition plan, tools and technology proposals, and effort estimates.
- Work with teams to articulate responses to requests for information to showcase company capabilities and strengths in the specific telecommunications domain.
- Prepare compelling collaterals – case studies, presentations, and reusable content for customer solution walkthroughs and sales pitches.
Drive for results
- Meet or exceed assigned quotas while maintaining an elevated level of customer satisfaction.
- Collaborate with the sales, delivery, product, strategy, and solution teams by contributing to the identification and development of new or expanded go-to-market offerings.
- Engage in business development activity with the Sales lead to create future opportunities within existing and new accounts.
- Create and drive opportunities to closure in collaboration with the pursuit/sales lead.
Deliver new and disruptive insights to the customer
- Leverage telecommunications industry, technology, solutions, and business knowledge to lead conversations with our customers to identify client challenges and provide recommendations.
- Track telecommunications industry, market trends, and competitive threats.
- Understand and apply their implications to the customer business.
- Lead the client to discover the full breadth of the CSG product, solution, service, and partner capabilities.
- Build a network of customer relationships.
- Participate in trade shows and industry events.
- Research changes in the telecom/communications industry and changing value propositions.
- Create points of view, whitepapers, and articles working with SMEs.
Strategic Nature of Engagement
- Must be able to engage on your own in medium / large and global customers.
- Identify opportunities, work with stakeholders, and engage with sales leaders to build the commercials and value proposition and help close the deal.
- Regular and reliable attendance is required.
- This job requires domestic and/or international travel up to 70%.
- Incumbent is accountable for professional working behavior to include: building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.
- An employee may perform duties outside of their normal responsibilities as needed.
Experience
- Minimum 10 years’ experience in relevant business/solution consulting of software products, services, solutions and/or SI capabilities.
- Minimum of 8 years’ experience within the telecommunications / communications service provider industry (e.g., mobile, fixed, cable, broadband) in a business / solution consulting, system integration, product/solution vendor or deal lead capacity.
- Minimum of 8 years’ experience in the development and transformation of business/solution architectures and business models in the context of large enterprises, primarily at the logical level.
Knowledge, Skills and Abilities
- Ability to manage multiple opportunities simultaneously.
- Ability to draw meaningful insights, recommend next best actions and inferences from data and build an action plan to leverage it for business growth.
- Understanding of business principles and concepts that includes the understanding of realization of these concepts via business processes and how markets influence business, what are the differentiating factors of the business, what and how values are created, and how strategy development may be supported.
- Ability to think about business in a way that is abstracted from how business functions are implemented by technology.
- Ability to lead customer engagements at multiple levels.
- Excellent interpersonal skills in areas such as teamwork, facilitation, collaboration, and negotiation.
- Strong written, verbal communication and presentation skills; ability to present and discuss strategies and business information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences.
- Ability to liaise between the customer/prospect and the technical teams while translating business requirements into technical requirements.
- Ability to operate in a multi-cultural environment with an understanding of business and decision processes in different geographic regions.
- Ability to clearly and succinctly convey information and ideas to individuals and groups in a focused and compelling way that captures and holds others’ attention.
- Ability to set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
- Ability to identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative information; choose the best course of action by establishing clear decision criteria, generate and evaluate alternatives, and make timely decisions; take action that is consistent with available facts and constraints and optimize probable consequences.
- Ability to seek and leverage opportunities to gain new skills, knowledge, and experiences; quickly assimilate and apply new information and skills to enhance results.
- Ability to create and execute strategies that gain commitment to one’s ideas and persuade key stakeholders to take action that will advance shared interests and business goals.
Location(s):
Saudi Arabia RemoteUnited Arab Emirates Remote
Accommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.