Snap Install, Inc. is an innovative company focused on providing turnkey solutions for installation needs across various high-demand industries. They are seeking a Project Coordinator to facilitate communication and project management, ensuring successful job execution and client satisfaction.
Responsibilities
- Develop a basic understanding of client solutions, products, technologies, and common challenges in order to oversee jobs
- Generate basic quotes and scopes of work for clients
- Build orders in service management system, with an emphasis on consistent accuracy
- Consistently update system with clear, effective notes
- Schedule and coordinate jobs with technicians, effectively addressing scope and price
- Gather all necessary logistical and technical information, and prepare technicians for on-site work
- Monitor job progress, serving as an escalation point and resolving minor barriers
- Confirm, review, and approve deliverables
- Coordinate with manager on escalations
- Close completed jobs, including billing and documentation, and share necessary information back to the client
- Participate in multi-site projects/rollouts
- Understand options to complete project when considering timing, technician skill set, project risks, and margin
- Coordinate with manager to manage and prioritize workload and daily schedule
- Demonstrate a limited ability to adapt to varying client, project, technology, technician, and site needs, and drive projects to a successful outcome
- Work with technicians and clients to negotiate pricing based on scope, level of effort, timeliness, and other variables
- Understand and adhere to standard operating procedures
- Develop initial relationships with technicians, clients, and co-workers that promote effectiveness and mutual success
- Advocate and influence for best outcomes
- Consistently demonstrate Snap's core values: integrity, passion, perseverance, accountability, and innovation
- Occasional local travel, as required
- Perform other duties and projects as assigned and deemed appropriate
Skills
- High school diploma required
- Basic math skills needed to determine job costing, discounting and calculating profit margins are required
- Strong verbal and written communication skills
- Proficient critical thinking; with the ability to identify problems and formulate decisions independently
- Strong interpersonal and relationship-building skills
- Computer proficiency in the use of email and Microsoft Office
- Ability to obtain detailed knowledge of services and technical applications
- Associate's or bachelor's degree preferred
- Understand the fundamentals of coordinating resources and timeline applications is preferred
- G-Suite and Salesforce experience is a plus
- Adaptable
- Well organized, detail oriented and analytical; with the ability to work in a high-volume work environment
Benefits
- Year-End Discretionary and “On the Spot” Bonuses
- Paid Time Off
- Spontaneous Company Lunches
- Casual Attire
- Free, Independent Financial Advisory Services
- Opportunity for Growth
- Medical and RX Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Critical Illness and Accident Insurance
- Short Term and Long Term Disability
- FSA, Dependent Care FSA and HSA
- Virtual Urgent Care and Mental Health Package
- Paid Parental Leave
- 401(k) Discretionary Matching Program
- Giving Back to the Community
- Performance-Based Rewards
- Sporting Event Tickets
- Company Outings
- Fantasy Football League
- Company Happy Hours
Company Overview
At Snap Install, we focus on developing and executing turnkey solutions that solve every aspect of our partners’ installation needs. It was founded in 2011, and is headquartered in Maple Grove, Minnesota, USA, with a workforce of 51-200 employees. Its website is https://snap-install.com/.