Note: The job is a remote job and is open to candidates in USA. TOA Global is seeking an Account Manager to manage and grow an assigned portfolio of North American accounting firms. The role involves providing service delivery, relationship support, and partnership advisory to ensure client success and organizational growth.
Responsibilities
- Relationship based selling: build relationships with clients so you can stay in regular contact and share updates on market conditions and new offerings
- Upselling products and services: use every interaction with new and existing Business Services clients to explore whether they have staffing requirements across other departments and divisions
- Plans: contribute to plans that address client business needs
- Replacements: identify clients who have recently had a team member resign across your portfolio and ensure a replacement is activated
- Re-engagement: help prevent client disengagement and support the re-engagement of clients who have already disengaged
- External clients: build strong relationships with assigned clients who have validated growth opportunities, and use every interaction to add value and maximise client outcomes
- Internal relationships: leverage internal relationships to identify opportunities and historical insights, and share business trends and future opportunities with your manager
Skills
- 2 to 3 years' experience (essential)
- Demonstrated experience partnering with clients through a relationship style of account management
- Ability to pick up systems quickly and efficiently. CRM experience is essential
- A proven track record of delivering to deadlines in a fast paced environment
- A strong customer service focus, with excellent communication skills
- High level of attention to detail and organisational skills
- Comfortable generating sales across client accounts, including upselling and cross selling
- Strong time management skills. You enjoy juggling competing priorities
- Ability to work with growing autonomy and make sound decisions
- Pragmatism, a sense of urgency, goal orientation and a drive to achieve
- A desire for continuous learning and the ability to pick up tasks quickly
- A strong work ethic and team focus
- Ability to think outside the square, and a good sense of humour
Benefits
- Comprehensive Health Coverage - Choose between PPO or HDHP Plans
- Generous Paid Time Off - Enjoy 21 days of PTO each year to recharge and focus on what matters most
- Work-Life Balance - Celebrate with 13 Paid Holidays annually
- Peace of Mind - Short- and Long-Term Disability Benefits provided at no cost to you
Company Overview