[Remote] Associate Business Analyst

Note: The job is a remote job and is open to candidates in USA. Crum & Forster is a well-established insurance company providing specialty and standard commercial lines insurance products. They are seeking an entry-level Business Analyst to support technology platforms, manage production issues, and assist in project management activities while collaborating with various teams.

Responsibilities

• Serve as the first point of contact for user-reported issues, questions, and requests related to production systems
• Troubleshoot, investigate, and resolve production issues, escalating as needed and ensuring timely communication with stakeholders
• Monitor system health and performance, proactively identifying and addressing potential problems
• Document and track issues, resolutions, and recurring trends to support continuous improvement
• Assist in coordinating small-scale projects and process enhancements, including scheduling meetings, tracking action items, and updating project documentation
• Gather and document business requirements and user stories in a clear and concise manner
• Support backlog management by assisting in organizing, prioritizing, and tracking tasks to maximize business value
• Participate in testing and quality assurance activities to ensure successful deployment of system changes and enhancements
• Communicate project and production status, roadblocks, and solutions to team members and leadership
• Create and maintain process documentation, including step-by-step guides and workflow diagrams
• Contribute to knowledge base articles and user support materials

Skills

• Bachelor's degree required
• 1-2+ year of experience or relevant internship experience
• Strong interest in production support, technology operations, and project coordination
• Exceptional analytical, problem-solving, and organizational skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong communication skills, both written and verbal, with the ability to interact with technical and non-technical audiences
• Willingness to learn, take initiative, and see tasks through to completion
• Attention to detail and commitment to quality
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio, Teams)
• Experience with Confluence and Jira is a plus
• Experience supporting insurance operations (Auto, General Liability, Excess/Umbrella) is preferred but not required

Benefits

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

Company Overview

Company H1B Sponsorship