[Remote] Associate, Implementation Specialist

Note: The job is a remote job and is open to candidates in USA. New York Life is a Fortune 100 mutual company with a legacy of purpose and integrity. They are seeking an Implementation Specialist who will be responsible for the end-to-end delivery of product implementations for clients, ensuring high-quality execution and client satisfaction.

Responsibilities

• Owns the full lifecycle of assigned implementations, including enrollment readiness, data exchange setup, contract delivery, configuration, premium administration actions, and transition to service
• Leads implementations independently — not in a support capacity — with direct accountability for timeliness, accuracy, and execution quality
• Establishes and manages milestone timelines, proactively identifying risks and driving resolution to ensure successful go-live
• Coordinates and aligns internal stakeholders including Data Exchange, Premium Administration, Enrollment, Contracts, Configuration, Claims, Sales, and Account Management
• Ensures deliverables are completed in accordance with defined implementation standards, processes, and service expectations
• Maintains comprehensive and accurate documentation throughout the implementation process
• Serves as the primary implementation lead and point of contact for clients, brokers, and internal partners during the implementation phase
• Provides structured guidance and education to clients regarding plan design requirements, enrollment processes, data exchange specifications, and administrative workflows
• Interprets client needs and translates them into clear operational requirements for internal teams
• Advises clients on process requirements, timelines, risks, and best practices to support informed decision-making
• Manages expectations through clear, proactive communication and professional issue resolution
• Applies working knowledge of Group Benefit products (e.g., VB, LAD, Absence) to ensure accurate setup and client readiness
• Operates with manager-level oversight, exercising independent judgment within established policies and implementation guidelines
• Makes day-to-day decisions regarding scope clarification, milestone management, issue resolution, and stakeholder coordination
• Escalates complex, non-standard, or high-risk issues appropriately to leadership
• Balances multiple concurrent implementations, prioritizing effectively to meet service and quality expectations
• Identifies routine process improvement opportunities and participates in continuous improvement initiatives
• Manages implementations for stand-alone policies across the Group Benefit product suite for clients with fewer than 1,000 lives
• Oversees a portfolio of low to moderate complexity implementations
• Does not supervise other employees but may provide informal guidance related to implementation processes

Skills

• 1–2 years of experience in insurance, benefits, or a related industry
• Strong organizational skills with demonstrated ability to manage multiple timelines
• Effective written and verbal communication skills
• Ability to exercise sound judgment within defined processes and policies
• 1–2 years of client-facing or customer-facing experience preferred
• Working knowledge of one or more Group Benefit products
• Bachelor's degree preferred or equivalent work experience

Benefits

• Leave programs
• Adoption assistance
• Student loan repayment programs

Company Overview

Company H1B Sponsorship