Note: The job is a remote job and is open to candidates in USA. Network Connex is seeking a Business Operations Manager to serve as the financial and operational backbone of their Data Center Engineering vertical. This hands-on role is responsible for program-level P&L, driving financial rigor, and optimizing processes to ensure consistent and profitable operations across multiple sites.
Responsibilities
- Own the program P&L and recurring financial reporting for the vertical, including cost-per-deliverable, burn rate, margin by shift and by site, and budget-to-actual variance
- Establish and maintain the reporting cadence (weekly/monthly) that gives the VP and leadership a real-time view of financial health across all active sites
- Identify margin erosion, cost overruns, and productivity gaps early, and flag them with root-cause analysis and recommended corrective action — not just after-the-fact reporting
- Standardize financial definitions and metrics across sites so performance is comparable market-to-market
- Produce clear, professional client-facing financial packages that support invoicing, project reviews, and account management
- Track and manage change orders, scope additions, and contract modifications end to end — ensuring every out-of-scope activity is captured, documented, priced, and billed
- Serve as the financial control point that prevents scope creep from going unbilled and protects revenue on every engagement
- Partner with the VP and account teams to ensure financial packages reinforce customer trust and the value of the self-perform model
- Build and maintain financial models for new site mobilizations, covering cost, resource/headcount requirements, and ramp timelines
- Translate mobilization plans into defensible cost forecasts and margin projections that inform go/no-go and staffing decisions
- Refine models against actuals over time so mobilization forecasting becomes progressively more accurate and repeatable across the portfolio
- Coordinate closely with field delivery on billing accuracy — reconciling field-reported activity, labor hours, and deliverables against what is invoiced
- Directly manage the Field Logistics Specialist, who supports billing reconciliation, mobilization modeling, and day-to-day operational data flow
- Ensure a clean, auditable line from field activity → operational data → financial reporting → client invoice
- Own process optimization across the vertical — identify inefficiencies, redundant handoffs, and manual workarounds in financial, billing, and mobilization workflows, and redesign them for speed, accuracy, and scale
- Build and maintain the operational documentation library: standard operating procedures (SOPs), workflow maps, reporting templates, and mobilization playbooks that let new sites and new hires ramp against a known standard rather than tribal knowledge
- Establish and enforce governance — clear ownership, approval thresholds, controls, and audit trails for change orders, billing, cost coding, and financial reporting — so the vertical stays compliant and defensible under client and internal scrutiny
- Drive continuous improvement: measure process performance, capture lessons learned from each site, and fold them back into updated SOPs and models so the operation gets sharper with every mobilization
- Serve as the single source of truth for "how we do it here," keeping documentation current as the vertical scales and standardizing practices market-to-market
- Act as the primary business operations interface for the vertical, connecting engineering leadership, field operations, finance, HR/staffing, and clients
- Drive the operating rhythm of the vertical: reporting deadlines, financial reviews, and cross-functional coordination
- Support the VP with ad-hoc analysis, executive-ready summaries, and decision support for strategic and operational questions
Skills
- 10+ years in business operations, financial analysis, project controls, FP&A, or program finance — ideally in construction, data center, telecom/network deployment, MSP field services, or a comparable multi-site, project-based delivery environment
- Demonstrated ownership of a P&L or major program budget, including margin and variance management
- Advanced Excel / financial modeling skills; able to build mobilization and cost models from scratch and maintain them at scale
- Experience with change order / contract modification management and client-facing financial reporting
- Strong command of the operational-to-financial data chain (labor hours, cost coding, billing, invoicing)
- Demonstrated experience optimizing processes and building operational documentation (SOPs, workflows, controls) in a scaling or multi-site environment
- Excellent communication skills — able to produce executive- and client-ready packages and translate field reality into clean numbers
- Direct experience in data center deployment, structured cabling/fiber, or physical-layer construction and Day 2 operations
- Familiarity with self-perform delivery models and multi-tier technician workforces
- Experience supporting hyperscaler or enterprise clients with rigorous reporting and compliance expectations
- Exposure to project controls / ERP systems, billing platforms, or workforce management tooling
- Familiarity with process-improvement or governance frameworks (e.g., Lean/Six Sigma, internal controls, audit readiness)
- People-management experience
Company Overview
Company H1B Sponsorship