Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a company that focuses on solving business challenges in the healthcare sector. They are seeking a motivated Call Center Representative to assist healthcare professionals with billing requirements, policy questions, and Medicaid-related inquiries while delivering excellent customer service and maintaining accurate documentation.
Responsibilities
- Handle a high volume of inbound provider calls, delivering accurate support while meeting performance standards, including resolving 92% of calls within 3–5 minutes
- Communicate professionally and efficiently to resolve issues, while maintaining strong relationships with providers, clients, members, and team members
- Accurately document and track all interactions in the designated system, ensuring proper follow-up and data integrity
- Demonstrate strong multitasking, attention to detail, and information retention in a fast-paced environment, while supporting team and departmental goals
- Maintain consistent attendance, adhere to schedules, and ensure full HIPAA compliance to protect sensitive information
Skills
- High School Diploma or equivalent (GED)
- 1–2 years of experience in customer service or a call center environment
- Excellent oral and written communication skills
- Strong customer service abilities
- Professional telephone etiquette
- Positive, patient attitude
- Self-starter who can multitask and solve problems effectively in a fast-paced environment
- Proficiency in Microsoft Office applications (Outlook, Word, Excel)
- Ability to navigate multiple computer systems
- Ability to handle a high volume of inbound provider calls
- Ability to communicate professionally and efficiently to resolve issues
- Ability to accurately document and track all interactions in the designated system
- Strong multitasking, attention to detail, and information retention in a fast-paced environment
- Ability to maintain consistent attendance and adhere to schedules
- Ensure full HIPAA compliance to protect sensitive information
- Healthcare experience
- Experience working with Medicaid programs
- Familiarity with medical claims processing or review
Benefits
- All salaried, full-time candidates are eligible for our generous, flexible vacation policy
- A 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- A variety of leadership and technical development academies to help build your skills and capabilities
Company Overview
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital. It was founded in 2009, and is headquartered in Irving, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.gainwelltechnologies.com/.