Note: The job is a remote job and is open to candidates in USA. Dreem Health, powered by Sunrise, is America’s leading digital sleep clinic focused on improving access to sleep care. They are seeking a Clinical Operations Director to lead and scale the operational engine behind their clinical business, ensuring efficient and high-quality patient care while overseeing clinical logistics and team performance.
Responsibilities
- Lead the operational infrastructure that enables the care team to deliver exceptional care at scale
- Oversee day-to-day clinical operations supporting Nurse Practitioners, Physicians, and Sleep Technologists across all markets
- Ensure clinical protocols and standards established by Medical Directors are operationalized through scalable workflows, processes, and systems
- Develop and maintain provider capacity planning models to align clinical supply with projected patient demand
- Optimize provider staffing models, productivity, utilization, and workforce deployment strategies
- Partner with Finance and executive leadership on clinical workforce planning, budgeting, and cost-per-patient analysis
- Lead the teams and processes that connect patients, providers, diagnostics, and treatment
- Oversee care coordination operations and service delivery across the patient journey
- Establish and manage operational standards, and performance metrics
- Identify workflow inefficiencies, operational bottlenecks, and opportunities for automation and scale
- Develop repeatable processes and operating procedures that maintain quality and efficiency as patient volume grows
- Ensure seamless collaboration across clinical, operational, and support functions
- Own the conversion funnel from referral to treatment — and every drop-off point in between
- Define and track experience metrics (NPS, contact resolution rate, time-to-resolution) and drive continuous improvement
- Lead cross-functional analysis to investigate conversion gaps — working across CC, patient success, logistics, and clinical teams
- Build robust feedback loops between patient-facing teams and care team/product/tech teams so insights translate into actions
- Oversee operational performance related to home sleep testing and PAP therapy fulfillment
- Lead end-to-end logistics operations supporting diagnostic and treatment equipment
- Monitor and improve delivery, return, utilization, and cost-efficiency metrics
- Partner with vendors and supply chain partners to ensure operational reliability and scalability
- Ensure logistics performance supports clinical timelines and patient experience expectations
- Develop scalable processes to support growth while maintaining operational quality and cost discipline
- Serve as the bridge between clinical operations and company growth objectives
- Translate revenue goals and growth targets into operational requirements, staffing plans, and capacity forecasts
- Develop operational models supporting new markets and service offerings
- Build and maintain reporting frameworks that provide visibility into performance across all operational functions
- The Clinical Operations Director will directly lead a growing team across multiple functions
- This is a player-coach leadership role requiring both strategic vision and operational engagement
- Build, mentor, and develop high-performing leaders and teams
- Establish clear goals, performance expectations, and accountability frameworks
- Foster a culture grounded in collaboration, transparency, continuous improvement, and operational excellence
- Drive organizational alignment through effective communication and cross-functional partnership
- Develop organizational structures capable of supporting significant future growth
Skills
- 10+ years of progressive clinical operations experience within healthcare organizations
- 3–5+ years of senior leadership experience managing multi-functional operational teams
- Experience leading clinical operations across multiple states
- Proven success managing operational teams of 50+ employees within healthcare environments
- Demonstrated experience managing operational budgets and allocating resources effectively to support business objectives
- Strong analytical capabilities with experience leveraging data to drive decision-making and operational improvements
- Experience partnering cross-functionally with clinical, technology, finance, and executive leadership teams
- Ability to thrive in fast-paced, evolving environments and to make thoughtful decisions amid ambiguity
- Experience in working within an international context - you easily navigate the unwritten rules of American and European work cultures
- Experience in telehealth, digital health, ambulatory care, virtual care, or healthcare services organizations
- Experience supporting rapid-growth or scaling healthcare businesses
- Advanced degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field
Benefits
- Meaningful work that directly improves peoples’ lives
- Be part of an international team across the US, France, Belgium
- Annual team offsite
- Comprehensive health benefits (medical, dental, vision)
- FREE One Medical membership
- 401(k) with company match
- 20 days PTO + 10 paid holidays + 80 hours paid sick leave
- Monthly phone and internet stipend
Company Overview
Most people with sleep disorders never get treated. It’s not because they don’t want help. It’s because the system is slow, fragmented and confusing. It was founded in undefined, and is headquartered in California, Kentucky, USA, with a workforce of 11-50 employees. Its website is https://dreemhealth.com.