Note: The job is a remote job and is open to candidates in USA. DraftKings Inc. is a technology company that is shaping the future of gaming and customer experiences through innovation and AI. They are seeking a Community Associate to engage with players on their Discord server, support community initiatives, and enhance the overall player experience.
Responsibilities
- Be an everyday presence in our Discord server, engaging authentically with our players across channels, topics, and live sports moments
- Serve as a trusted point of contact, responding quickly and helpfully to player questions and needs
- Create and execute community-first campaigns including giveaways, AMAs, live chats, and themed events in partnership with internal and external teams
- Monitor sentiment, player behavior, and emerging trends, and share insights regularly to improve products, features, and the overall experience
- Champion the community’s voice across the company while upholding our brand tone and standards
- Support coverage during sports-heavy periods — evenings, weekends, and big game days (on rotation)
Skills
- At least 1 year of experience building, moderating, or supporting digital communities; preferably around sports, gaming, or consumer brands
- Deep familiarity with Discord, including mod tools, roles, bots, and engagement features
- Proven ability to create thumb-stopping content and conversations tailored to specific communities
- Excellent written communication skills with a flexible tone: professional, playful, empathetic — whatever the moment calls for
- A strong sense of urgency and ownership — you're fast, proactive, and solutions-focused
- An understanding of Sportsbook or Daily Fantasy Sports products and can talk betting lines, big games, or prop picks without missing a beat
- Experience moderating high-volume communities or social platforms during live events is a plus
- Knowledge of responsible gaming practices and customer safety
Benefits
Company Overview
It's simple, we believe life is more fun when you're in on the action. It was founded in 2012, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.draftkings.com.