[Remote] Customer Service Associate (USA)

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is focused on helping data professionals find their best fit in the logistics technology sector. The Customer Service Associate will monitor eBookings, provide live support, and serve as a point of contact for airlines to resolve discrepancies.

Responsibilities

• Monitor all eBookings on the platform to ensure accurate data transfer from freight companies to airlines
• Investigate and track eBooking issues, escalating to the appropriate personnel when necessary
• Provide live support via chat and back-office support, following up with Freight Forwarders
• Serve as the point of contact for airlines to resolve technical or operational discrepancies
• Document feature requests based on customer insights and assist in prioritizing the product roadmap

Skills

• Up to one year of experience in customer service, project management, or a similar role with global client interaction
• At least one year of experience using software to manage tasks and/or support tickets
• Must be tech-savvy and comfortable using multiple platforms and web-based tools
• Methodical, organized, and detail-oriented with the ability to manage multiple tasks simultaneously
• Strong communication skills to interact effectively with clients and colleagues
• Experience in a fast-growing transactional business environment
• Knowledge of logistics or supply chain processes
• Proficiency in additional languages
• Understanding of API and the ability to read JSON requests and responses
• Experience in preparing and presenting update reports

Benefits

• Unlimited Paid Time Off
• Paid holidays
• 100% company-paid health insurance
• 401K enrollment eligibility after 90 days with company match after one year
• Opportunity for a flexible schedule after the initial 90-day probationary period

Company Overview