Note: The job is a remote job and is open to candidates in USA. VIATEQ Corporation is looking for a dedicated and motivated Customer Service Representative to provide top-tier service and support to their various clients. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience.
Responsibilities
- Answer inbound and outbound calls in a timely and professional manner to resolve customer inquiries, complaints, and issues based on client instructions
- Identify customer concerns or problems and offer effective solutions to ensure customer satisfaction
- Provide accurate answers to customer questions and provide timely, effective solutions
- Resolve customer issues or concerns, ensuring a satisfactory resolution
- Maintain up-to-date records of calls including actions taken and follow-up requirements
- Ensure confidentiality and privacy during all phone interactions
- Adhere to quality assurance guidelines, ensuring all calls are handled in a timely, courteous, and effective manner
- Use various technical systems, including desktop computers, call center software, phones, and the internet, to track and resolve customer issues
- Collaborate with team members to resolve complex customer issues and ensure customer needs are met
- Maintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable
Skills
- High School Diploma or GED
- Strong communication skills
- Strong customer service skills
- Strong problem-solving skills
- Strong computer skills
- Ability to multi-task
- Ability to sit for extended periods of time
- Ability to pass a background check
- Strong internet connection due to the remote nature of this role
- Fluently bilingual in Spanish
- Previous experience as a Customer Service Representative
- License(s) in Insurance, Healthcare, and/or Finance
- Previous Public Trust Clearance or ability to pass a Public Trust Clearance (for government clients only)
Benefits
- Comprehensive healthcare
- 401(k)
- Paid time off
- Flexible spending accounts
- Professional development reimbursement
- Other benefits for you and your family
Company Overview
VIATEQ is a proactive provider of collaborative solutions for federal government agencies. It was founded in 2007, and is headquartered in Mclean, Virginia, USA, with a workforce of 11-50 employees. Its website is https://viateq.com/.