Note: The job is a remote job and is open to candidates in USA. IFB Solutions is seeking a Customer Service Representative for the NC Department of Vital Statistics. The person in this position is responsible for supporting the department through a variety of customer support tasks in a help desk and call center environment.
Responsibilities
- Assist business partners, including funeral homes, LHDs, medical certifiers, and registers of deed with technical and system support
- Troubleshoot systems and provide technical assistance to business partner users
- Assist individuals seeking to place a certificate order
- Provide updates on the status of an order
- Answer any questions related to general frequently asked questions
- Assist individuals related to application requirements
- Assist other personnel as time and knowledge permit
- Participate in training and meetings as requested
- Perform other duties as assigned
Skills
- Must have experience handling confidential end-user information
- Must have experience in responding to inquiries via inbound and outbound calls, emails, and tickets
- Must be able to work various shifts
- Must have excellent communication and interpersonal skills and be a fast learner
- Must have the ability to work with autonomy under a consistently changing knowledge base
- A minimum of one year of call center experience is preferred
- An associate's degree or higher in a related field is preferred
- The ability to speak both English and Spanish is a plus
Company Overview
IFB Solutions is a non-profit organization management company. It was founded in 1936, and is headquartered in Winston Salem, North Carolina, USA, with a workforce of 501-1000 employees. Its website is https://ifbsolutions.org/.