Note: The job is a remote job and is open to candidates in USA. Steer Health is an AI-native healthcare engagement platform serving numerous organizations and patients. They are seeking a Customer Success Associate to support customer onboarding, relationship management, and healthcare operations while contributing to the growth and success of the company's platform.
Responsibilities
- Support sales hand-off, customer onboarding and implementation activities
- Help customers adopt and maximize value from Steer’s platform
- Monitor customer requests and ensure timely follow-up
- Coordinate across Customer Success, Product and Engineering teams
- Document customer feedback and identify trends
- Assist with customer training and education initiatives
- Help maintain customer health metrics and reporting
- Participate in customer meetings and learn account management best practices
- Identify opportunities to improve customer experience and internal processes
- Jump in wherever needed, because startup life requires flexibility and teamwork
Skills
- 1-3 years of professional experience OR equivalent healthcare experience
- Strong communication skills and professional presence
- Exceptional curiosity and willingness to learn
- Highly organized with strong attention to detail
- Comfortable working in ambiguity and adapting to changing priorities
- Self-starter who takes initiative without waiting for detailed instructions
- Excited about startups, AI technology and building processes as you go
- Experience working in a healthcare setting such as hospital systems, medical practices or clinics
- Experience working for a healthcare technology company
- Experience with AI, voice agent, or patient engagement platform implementations
- Customer-facing experience
- Startup experience
- Project coordination or implementation experience
Benefits
- Full benefits package (medical, dental, vision)
- High-autonomy environment with direct access to executive leadership
- Structured operating cadence with clear goals, metrics, and career growth targets
- Flexible PTOs and Company Fixed Holidays
- Direct mentorship from senior Customer Success leadership
- Clear path to Customer Success Manager or Account Manager
- Exposure to healthcare AI and emerging technologies
- Opportunity to help shape processes and influence company growth
- Fast learning environment with meaningful responsibility from day one
- Work with a team passionate about improving healthcare experiences
Company Overview
Steer Health is an AI platform for the human touch and patient wealth. It was founded in 2021, and is headquartered in Irving, Texas, USA, with a workforce of 51-200 employees. Its website is https://steerhealth.io.