Note: The job is a remote job and is open to candidates in USA. UserVoice is a company that values genuine impact over arbitrary metrics, and they are seeking a full-stack Software Engineer to work on UserVoice Discovery, their flagship product feedback platform. The role involves building systems that analyze large-scale customer feedback using AI techniques to help product teams make better decisions.
Responsibilities
- Build systems that surface patterns, extract signal from noise, and help product teams make better decisions
- Work on UserVoice Discovery, our flagship product feedback platform
Skills
- 3+ years of professional development experience, with a good mix of back-end and front-end skills
- You're genuinely excited about applying AI/ML techniques to analyze large qualitative data sets — not as a buzzword, but as a real tool for surfacing insight at scale
- You thrive when the problem isn't fully defined. You can navigate uncertainty, make reasonable bets, and iterate toward clarity rather than waiting for perfect requirements
- You're drawn to unexplored territory — whether that's a new technique, an unfamiliar codebase, or a question nobody's asked yet. You explore, form hypotheses, and share what you find
- Quick to learn new codebases with minimal guidance
- You voice your ideas on engineering, product development, and company operations
- Always searching for the best solutions while considering project goals
- Comfortable with broad requirements and able to work with evolving specifications
- Go, Ruby on Rails, React, Tailwind CSS, Angular
- Knowledge of both relational and non-relational databases
- Familiarity with Docker/Kubernetes
- Experience with AI/LLM tooling, prompt engineering, or applying machine learning techniques to unstructured text — and the curiosity to go deeper
Benefits
- Collaborative Environment: Small, tight-knit team working across all company aspects
- Reputable Clients: Work on products trusted by well-known companies
- Retirement Plan: 401k
- Comprehensive Benefits: Fully paid medical, dental, and vision premiums for employees, with substantial contributions for family coverage
- Unlimited PTO: Take the time off you need to recharge
- Flexible Work Week: 4-day work week
Company Overview
A single platform to effortlessly collect, analyze and close the loop on product feedback with customer bases and teams of any size. It was founded in 2008, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 11-50 employees. Its website is http://uservoice.com.