Note: The job is a remote job and is open to candidates in USA. WarriorBabe is a company dedicated to empowering women through fitness and personal growth. They are seeking a Customer Success Coordinator to support clients in their fitness journeys, ensuring a positive onboarding experience and fostering long-term engagement with the company's programs. This role involves building strong relationships with clients, addressing their questions, and identifying opportunities for further support and program participation.
Responsibilities
- Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager
- Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily)
- Work closely with the internal WarriorBabe team to support any client issues and escalations
- Proactively identify clients who may benefit from additional WarriorBabe programs, services, or support offerings and facilitate warm handoffs to the appropriate team
- Support client retention initiatives by helping clients stay engaged, overcome onboarding barriers, and maintain momentum toward their goals
- Contribute to renewal and ascension efforts by identifying opportunities for clients to continue their journey within the WarriorBabe ecosystem while maintaining a client-first approach
Skills
- 3-5+ years in customer service, preferably with experience in client success
- Ability to articulate ideas clearly, both verbally and in writing
- Solid understanding of Customer Relationship Management (CRM) systems and project management tools
- Exceptional multitasking skills
- Strong time-management skills
- Availability to accommodate evening hours (Monday through Friday until 9pm PST/12am EST) and Saturday availability (between 7am-3pm PST/10am-6pm EST)
- Attendance on our monthly All Hands Meeting with the entire WarriorBabe company (the first Tuesday of each month)
- Attendance on a weekly customer support and operations meeting; weekly attendance on customer success team huddles
Benefits
- Performance-based bonus opportunities tied to key business metrics, including client retention, renewals, and overall client success outcomes
- Full-time remote position with flexible scheduling, allowing you to tailor your work hours around your lifestyle, outside of mandatory meeting times
- After 90 days, you will gain access to medical, dental, and vision insurance
- Immediately eligible to participate in our 401k plan featuring employer matching
- Accrued PTO, including paid holidays, to support work-life balance
- Receive discounted WarriorBabe merchandise and services, enhancing your connection to our community and products
Company Overview
Warrior Babe provides online fitness and nutrition coaching for women, focusing on personalized 1:1 programs. It was founded in 2018, and is headquartered in Glen Mills, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.warriorbabe.com.