Note: The job is a remote job and is open to candidates in USA. Tiger Data, formerly Timescale, empowers developers and businesses with a fast PostgreSQL platform. As a Customer Success Manager, you will own a portfolio of high-impact accounts, focusing on customer adoption, retention, and expansion while collaborating with various teams to ensure customer needs are met.
Responsibilities
- Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy
- Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI
- Building strong, multithreaded relationships with technical and business stakeholders, including execs
- Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution
- Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap
- Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations
- Driving internal improvements to our CS playbooks, tooling, and automation as we scale
- Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints
- Helping us convert customers into active champions — case studies, testimonials, reference calls, and more
Skills
- 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range
- Fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)
- Hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similar
- Can translate fluently between business goals and technical complexity — you're as comfortable with a VP Eng as a DevOps IC
- Know what great looks like and have built or iterated on CS playbooks, customer journeys, and internal tooling
- Curious, decisive, and proactive — you think ahead and solve for scale
- Excellent time management, organization, and prioritization skills — you know how to stay focused in fast-moving, ambiguous environments
- A working opinion on how AI is reshaping CS, and are actively experimenting with tools like GPT, Claude, or Zapier AI
- Strong communication skills (written, verbal, async) and know how to build trust quickly with customers
- Thrive in fast-paced environments where ambiguity is a feature, not a bug
- Candidates must be US-based, with EST or CST time zones strongly preferred
Benefits
- Flexible PTO and comprehensive family leave
- Fridays off in August 😎
- Fully remote opportunities globally
- Stock options for long-term growth
- Monthly WiFi stipend
- Professional development and educational resources 📚
- Premium insurance options for you and your family (US-based employees)
Company Overview
Postgres for Developers, Devices, and Agents. The data platform trusted by hundreds of thousands from IoT to Web3 to AI and more. It was founded in 2015, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.tigerdata.com/.