[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Millennium Systems International is a dynamic software company based in Parsippany, NJ, dedicated to providing innovative management software for the beauty and wellness industry. They are seeking a Customer Support Specialist who will handle client inquiries, troubleshoot issues, and provide support and training via phone, email, and live chat.

Responsibilities

• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions
• Support and training are provided to clients via phone, email, and live chat
• We embrace active listening skills to understand and advocate for our customer’s needs
• You will document the issue in Salesforce and offering a resolution, so our clients are successful
• You will stay up to date on Meevo product knowledge and internal business processes
• You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios

Skills

• Passion for technology and helping people
• Strong verbal and written communication skills
• Excellent communication skills with the ability to build quick rapport
• A people person. Must be able to control a conversation and be personable
• Enjoy working directly with customers in a fast-paced environment
• Logical, analytical, and problem-solving skills
• Ability to learn new software/ hardware and adapt to changes in technology
• A self-starter that can work independently and as a team member
• Ability to multi-task
• Has great time management skills
• 0- 5 years exp in customer service-related role
• Tech savvy
• Reliable Internet Service Provider
• Excellent communication skills
• Bachelor's degree or Associates Degree preferred
• Salesforce exp a plus!
• Beauty Industry Knowledge a plus

Benefits

• Paid Time Off (PTO) and Holidays
• 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day!
• Ten (10) paid holidays throughout 2025
• Five (5) paid sick days
• One (1) personal day
• Subsidized Medical, Dental, and Vision plans
• Life Insurance and Accidental Death & Dismemberment (AD&D)
• Millennium Systems International fully covers the entire cost, 100% on us!
• Short-Term and Long-Term Disability insurance
• Millennium Systems International covers the full cost of Long-Term Disability at 100%
• 401(k) plan
• 100% match on up to 4% of your contributions
• Safe Harbor plan
• Unlimited access to Udemy’s online courses

Company Overview