[Remote] Customer Support Specialist (Partnership Sales Coordinator)

Note: The job is a remote job and is open to candidates in USA. Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. They are seeking a Customer Support Specialist (Partnership Sales Coordinator) to support and scale their global partnerships organization, focusing on partner renewals, account health, and enablement.

Responsibilities

• Own renewal readiness support for assigned partners, ensuring renewals are proactive, informed, and well-executed
• Track and manage: Contract terms and renewal dates, Usage, engagement, and performance indicators, Key milestones tied to renewal success
• Prepare renewal summaries and renewal support materials, including: Account health snapshots, Value realization and usage insights, Partner activity and engagement history
• Identify and flag renewal risks early (low engagement, inactivity, missing enablement, contract complexity) and coordinate mitigation actions with Partner Managers
• Support renewal execution workflows, including internal handoffs, approvals, partner communications, and post-renewal follow-up
• Maintain accurate renewal status, notes, and outcomes in CRM and internal systems
• Support partner onboarding, including enablement coordination, documentation, and internal alignment
• Act as an ongoing point of coordination between partners and internal teams to ensure partner needs are addressed in a timely manner
• Assist in preparing materials for partner business reviews, renewal discussions, and planning conversations
• Help ensure partners have access to current messaging, assets, and enablement materials throughout the partnership lifecycle—not just at launch
• Develop and maintain partner-ready marketing and enablement content to support co-selling and renewal value, including: Blog posts and partnership announcements, Case studies highlighting partner-driven outcomes, Webinar, event, and enablement materials
• Build and update partner messaging toolkits, such as: Solution briefs and presentations, Demo narratives and customer-facing assets, Partner pages on the company website
• Support execution of joint go-to-market efforts with partners (co-branded campaigns, webinars, events, industry activations), with a focus on consistency and repeatability rather than owning strategy
• Assist in preparing materials for partner business reviews, renewal discussions, and planning conversations
• Help ensure partners have access to current messaging, assets, and enablement materials throughout the partnership lifecycle—not just at launch
• Organize and continuously update partner-related sections of the company website, including: Partner listings and profiles, Webinar recordings and event information, Blogs, case studies, and downloadable resources
• Ensure content stays aligned with current partner offerings, messaging, and renewal-focused value propositions
• Act as an ongoing point of coordination between partners and internal teams to ensure partner needs are addressed in a timely manner
• Execute or support partner-specific email marketing campaigns, including renewal-adjacent messaging, nurture flows, and re-engagement campaigns
• Support the full partner-influenced customer lifecycle: Awareness through content and campaigns, Conversion via landing pages and email coordination, Retention through onboarding materials, partner communications, and lifecycle content
• Coordinate materials and logistics for regional partner-led events that reinforce partner value and long-term engagement
• Track and report on partner and renewal-related metrics, including: Renewal dates and outcomes, Partner engagement and usage trends, Campaign and content performance
• Help define and monitor key partner KPIs across renewals, engagement, and co-marketing performance
• Use data and insights to recommend improvements to renewal processes, enablement assets, or partner programs

Skills

• Strong Microsoft office skills, specifically Excel (VLOOKUPs and pivot tables) and PowerPoint
• Ability to multitask in a fast-paced environment
• Understanding business strategy, especially sales and marketing
• Ability to work efficiently with internal and external stakeholders
• Quick learner who is adaptable to change and able to pivot when necessary
• At least 3 years of experience in a professional setting and strong communication skills

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off(including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities

Company Overview

Company H1B Sponsorship