Note: The job is a remote job and is open to candidates in USA. Millennium Systems International is a dynamic software company based in Parsippany, NJ, providing management software for the beauty and wellness industry. They are seeking a Customer Support Specialist to handle client inquiries, troubleshoot product issues, and provide training and support via various communication channels.
Responsibilities
- The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions
- Support and training are provided to clients via phone, email, and live chat
- We embrace active listening skills to understand and advocate for our customer’s needs
- You will document the issue in Salesforce and offering a resolution, so our clients are successful
- You will stay up to date on Meevo product knowledge and internal business processes
- You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios
Skills
- Passion for technology and helping people
- Strong verbal and written communication skills
- Excellent communication skills with the ability to build quick rapport
- A people person. Must be able to control a conversation and be personable
- Enjoy working directly with customers in a fast-paced environment
- Logical, analytical, and problem-solving skills
- Ability to learn new software/ hardware and adapt to changes in technology
- A self-starter that can work independently and as a team member
- Ability to multi-task
- Has great time management skills
- 0- 5 years exp in customer service-related role
- Reliable Internet Service Provider
- Tech savvy
- Bachelor's degree or Associates Degree preferred
- Salesforce exp a plus!
- Beauty Industry Knowledge a plus
Benefits
- Paid Time Off (PTO) and Holidays
- 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day!
- Ten (10) paid holidays throughout 2025
- Five (5) paid sick days
- One (1) personal day
- Medical, Dental, and Vision Benefits
- Subsidized Medical, Dental, and Vision plans
- Life Insurance
- Life Insurance and Accidental Death & Dismemberment (AD&D)
- Long-Term and Short-Term Disability Insurance
- Short-Term and Long-Term Disability insurance
- Millennium Systems International covers the full cost of Long-Term Disability at 100%
- 401(k) Retirement Plan
- Eligible to enroll in our robust 401(k) plan
- 100% match on up to 4% of your contributions
- Safe Harbor plan
- Learning & Development Opportunities
- Unlimited access to Udemy’s online courses
Company Overview
Millennium Systems International is the leading business management software provider for the beauty and wellness industry, built on over three decades of insight, innovation, and disruption. It was founded in 1987, and is headquartered in Parsippany, New Jersey, USA, with a workforce of 201-500 employees. Its website is https://www.meevo.com.