Note: The job is a remote job and is open to candidates in USA. PBS Systems is the fastest growing "All Inclusive Business Platform" vendor in North America, transforming how people buy and service cars for almost 40 years. They are seeking a Technical Support Specialist to serve as the primary point of contact for clients, delivering technical assistance and troubleshooting support via email, SMS, and phone.
Responsibilities
- Maintain a high level of customer satisfaction through thoughtful, timely, and solution-oriented communication
- Respond promptly to customer inquiries through email, SMS, and phone, ensuring a consistent and supportive experience across all channels
- Collaborate with the support team to resolve customer issues efficiently and share insights that improve overall service delivery
- Utilize internal help documentation and tools to troubleshoot and resolve technical problems quickly and accurately
- Escalate complex or unresolved issues to the appropriate internal teams with clear context and urgency
- Accurately document customer interactions and issue resolutions within Salesforce to maintain transparency and support knowledge sharing
Skills
- Previous experience using Salesforce or a similar CRM
- Familiarity with dealership operations and common automotive industry tools
- Strong problem-solving skills
- Clear and professional communication
- Customer-focused approach
Benefits
- Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
- Comprehensive health benefits - Medical and dental coverage to support your well-being.
- Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
- Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
- Employee recognition - Regular appreciation programs and performance-based incentives
- Competitive compensation package
- Additional performance incentives
- Attractive referral bonuses
- Staff discounts – Exclusive savings with partners such as GM, Dell, and more
Company Overview
Established in 1988, PBS Systems is one of the largest Dealership Management System (DMS) providers in North America. It was founded in 1972, and is headquartered in Dubuque, Iowa, USA, with a workforce of 501-1000 employees. Its website is https://www.pbssystems.com/.