Note: The job is a remote job and is open to candidates in USA. RKD Group is a company focused on digital marketing, and they are seeking a Digital Account Manager/Coordinator to manage and nurture client relationships. This role involves coordinating cross-functional teams to deliver integrated digital marketing strategies and growing client accounts by identifying new opportunities.
Responsibilities
- Oversee a portfolio of nonprofit client accounts, ensuring seamless execution of digital, and paid media campaigns
- Build and maintain strong client relationships, delivering exceptional service and acting as a strategic partner
- Analyze client challenges and provide proactive, effective solutions
- Coordinate campaign implementation, scheduling, and monitoring across multiple channels (digital expertise preferred)
- Work closely with Client Partners and Strategists to develop and track omnichannel marketing plans, ensuring projects meet milestones and specifications
- Serve as a point of escalation for team members and oversee the weekly client status report
- Review and approve creative assets, ensuring alignment with client expectations and brand standards
- Validate data and creative strategies, escalating issues as needed to meet client objectives
- Monitor project schedules, communicate updates, and maintain accurate records in the order management system
- Participate in and contribute to client meetings, both virtually and in-person if necessary
- Assist Client Partners with meeting agendas, recaps, and key follow-ups
- Leverage internal tools such as Workfront, Salesforce COMS, and MS SharePoint to track progress and manage projects efficiently
- Collaborate with internal teams to ensure projects are completed on time and within budget
- Advocate for client needs within the agency, ensuring alignment with goals and expectations
- Support the senior leaders with process improvement initiatives
Skills
- Bachelor's degree in Marketing, Business, Communications, or a related field
- 1-4 years of experience in digital account management or a similar client-facing role within an agency
- Proficiency in Microsoft Word, Excel, PowerPoint, Teams, and SharePoint
- Experience with nonprofit organizations and/or direct marketing agencies preferred
- Strong results-driven mindset with a focus on achieving objectives
- Exceptional oral and written communication skills
- Proven ability to perform under pressure and meet tight deadlines
- Meticulous attention to detail and commitment to accuracy
- Excellent organizational and time management skills
Benefits
Company Overview
RKD Group is a fundraising and marketing provider to hundreds of nonprofit organizations. It was founded in 1970, and is headquartered in Richardson, Texas, USA, with a workforce of 201-500 employees. Its website is https://rkdgroup.com/.