Note: The job is a remote job and is open to candidates in USA. Aramark is a global leader in food and facilities management, dedicated to delivering exceptional service. They are seeking a Director of Operations for the Central Region to drive operational excellence, improve consistency, and accelerate performance across a multi-market business.
Responsibilities
- Serve as a key operational partner across the Central Region, helping drive consistency, standardization, and continuous improvement across core operating processes
- Translate regional priorities into actionable plans that improve service execution, productivity, safety, client satisfaction, and financial results
- Support Market Center and District leaders in identifying performance gaps, root causes, and practical solutions that can be executed in the field
- Establish clear expectations, operating routines, and follow-up mechanisms to ensure disciplined execution across assigned areas of responsibility
- Champion operational initiatives that improve productivity, service quality, employee engagement, safety performance, revenue, EBIT, and margin
- Maintain formal operational responsibility for one assigned District
- Lead business performance for assigned areas, including revenue growth, profitability, client retention, safety, service execution, employee engagement, and operational discipline
- Support the continued integration, stabilization, and optimization of this acquired business, ensuring alignment with Refreshments standards, systems, expectations, and operating practices
- Build strong leadership routines within assigned operations to improve communication, accountability, staffing, service execution, and financial performance
- Ensure leaders maintain a safe, healthy, compliant, and productive environment for employees, clients, customers, and consumers
- Drive growth within the existing client base by partnering with Sales, Operations, and Market Center leadership to identify opportunities, strengthen relationships, and improve service delivery
- Ensure exceptional customer service and operational execution that support client loyalty, retention, and long-term value creation
- Identify innovative solutions, process improvements, and emerging opportunities that position the business for continued success
- Partner with commercial leaders to support organic growth, improved client penetration, and execution of strategic service offerings
- Leverage data, financial insights, and operational metrics to identify opportunities and accelerate performance
- Understand and analyze key performance indicators, including revenue, EBIT, margin, labor, route performance, order trends, inventory, service levels, client retention, customer satisfaction, and safety
- Educate and coach leaders on the operational levers that impact margin, productivity, service execution, and financial performance
- Help leaders move beyond reporting results by identifying actions, owners, timelines, and measurable improvement plans
- Model key leadership behaviors and reinforce a culture of safety, service excellence, accountability, inclusion, and continuous learning
- Lead through influence, collaboration, and visibility while fostering trust across all levels of the organization
- Coach and mentor District, Market Center, and functional leaders to elevate performance and prepare future organizational leaders
- Lead organizational change efforts and support the successful implementation of strategic business initiatives
- Champion service, safety leadership, employee engagement, and other key initiatives that strengthen culture and performance
- Maintain strong working relationships with key functional partners, including Sales, Human Resources, Finance, Marketing, Supply Chain, Safety, Fleet, and Compliance
- Partner with functional leaders to remove barriers, improve decision-making, and support execution across assigned operations and the broader Central Region
- Serve as a trusted advisor and operational thought partner to regional leadership
- Partner with business unit leaders and stakeholders to inspire change, support adoption of new processes, and improve business outcomes
- Provide fleet oversight, including operations, maintenance, safety expectations, vehicle utilization, and operational readiness
- Ensure adoption of Aramark processes, systems, tools, and operating routines
- Reinforce safety expectations and ensure leaders are actively managing safe work practices, compliance, and risk mitigation
Skills
- Bachelor's degree highly preferred
- Minimum of 5+ years of leadership experience in Food Service, Hospitality, Facilities, Business Management, Direct Store Delivery, Retail, Route Operations, Warehouse Operations, Service Operations, Equipment Maintenance, or a related field
- Minimum of 3–5 years of relevant experience in operations leadership, route-based operations, warehouse management, service/equipment maintenance, or similar business environments
- Proven leadership experience with responsibility for financial performance, operational execution, client service, and/or P&L outcomes
- Strong understanding of operational metrics, financial drivers, productivity levers, margin improvement, and performance management routines
- Demonstrated ability to lead through influence, build alignment, and drive accountability across multiple locations, functions, and leadership levels
- Strong communication and collaboration skills, with the ability to engage effectively with frontline employees, Market Center leadership, regional leadership, clients, and functional partners
- Ability to diagnose operational issues, simplify complex problems, and support practical, sustainable solutions
- Experience leading change, implementing new processes, and improving business performance in a fast-paced, evolving environment
- Proficiency in Microsoft Office required; Salesforce experience preferred
- Demonstrated commitment to safety, service excellence, employee engagement, client satisfaction, and continuous improvement
- Ability to lead in a diverse environment with a strong focus on client and guest service
- Valid driver's license required
- Salesforce experience preferred
Company Overview
At Aramark, we create memorable food experiences where people work, learn, recover and play by channelling a collective passion for food and service. It was founded in undefined, and is headquartered in London, England, GB, with a workforce of 10001+ employees. Its website is https://aramark.co.uk.