Note: The job is a remote job and is open to candidates in USA. Syndigo is a leader in software and services for managing master data and product information. The Enterprise Customer Success Manager will own the post-sale relationship for a portfolio of enterprise customers, acting as a trusted advisor to drive product adoption, retention, and expansion.
Responsibilities
- Own the end-to-end success of assigned enterprise accounts following implementation
- Establish, document, and track customer goals, success metrics, and ROI realization plans
- Lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment
- Build and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level)
- Serve as the primary point of contact and escalation owner for assigned accounts, internally and externally
- Lead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discovery
- Drive deep product adoption across customer teams and use cases
- Identify adoption barriers, limitations, and risks, and partner with customers to remove roadblocks
- Document risk within ChurnZero and proactively develop and execute mitigation and success plans with internal stakeholders
- Collaborate with Commercial Sales and CSM Leadership to support customer renewals through insights and strategic guidance
- Identify expansion opportunities through value discovery and product alignment, creating qualified lead pass opportunities for Sales
- Partner with Account Executives to support upsell and cross-sell initiatives
- Identify, develop, and nurture customer advocates within your book of business
- Proactively identify advocacy risk and develop mitigation strategies to preserve long-term relationships
- Partner with internal teams to secure customer referrals, testimonials, and event speakers
- Serve as the voice of the customer internally, influencing Product, Support, and Services
- Coordinate internal resources to deliver a seamless, high-quality enterprise customer experience
Skills
- 2-4 years of experience in a customer success role with demonstrated success in client relationship management in SaaS
- Experience managing a book of business in the $2–$3M ARR range
- High degree of comfort with technology, particularly databases and syndicated data
- Strong presentation skills with the ability to communicate value and insights to professional and executive audiences
- Ability to work independently and make decisions across a wide range of complexity
- Proven ability to troubleshoot and resolve customer challenges
- Demonstrated success working with both large, complex enterprises and mid-sized organizations
- ChurnZero experience is a plus
- Knowledge of the CPG industry is strongly preferred
Benefits
- Commission eligible
- For full-time U.S. based-employees, we offer competitive health insurance benefits
- PTO and volunteer time off
- Employer-paid short- and long-term disability
- Parental and adoption leave
- 401(k)
- Tuition reimbursement
Company Overview
Syndigo enables commerce by supporting the efficient transfer of product information through its network of brands and their customers. It was founded in 1973, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.syndigo.com.