Note: The job is a remote job and is open to candidates in USA. Tailor is a pioneer in Headless ERP technology, empowering companies to build internal workflows that adapt to their unique needs. The Forward-Deployed Product Manager will act as a bridge between clients and internal teams, gathering requirements and supporting successful deployments.
Responsibilities
- Gather and Clarify Requirements
- Work directly with clients to understand business needs and pain points
- Translate those needs into clear, prioritized requirements for engineers
- Own the Client Relationship
- Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery
- Proactively manage expectations, timelines, and feedback loops
- Support Internal Teams
- Provide context and clarity to engineers to help ensure smooth delivery. Ensure alignment between what was requested, what’s being built, and what’s being shipped
- Build Repeatable Patterns
- Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments
- Help improve internal handoff flows, requirement intake, and communication patterns
- Shape the Product Roadmap
- Distil recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision
Skills
- 2+ years in a Software Company
- 5+ years in product management, solutions, customer success, or consulting roles with strong client interaction
- Proven ability to engage with both technical and non-technical stakeholders
- Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes
- Exceptional communication skills — you can make complex things sound simple and actionable
- Organized, structured thinker who can reduce ambiguity
- Technically fluent enough to collaborate with engineers and ask the right questions
- Based in or willing to be frequently present in Los Angeles. ~20% travel
- Travel requirements/expectations. 15-20%
- Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments
- Experience with ERP, internal tools, or operational SaaS products
- Familiarity with APIs, data workflows, or developer platforms
- Consulting or customer onboarding background
- Comfortable supporting multiple stakeholders and balancing competing priorities
Benefits
- Bonus
- Health
- Dental
- Vision
- Flexible PTO
Company Overview
Tailor is a no-code headless ERP platform helping retail businesses unify tools, marketplaces, and teams on one system. It was founded in 2021, and is headquartered in Tokyo, Tokyo, JPN, with a workforce of 11-50 employees. Its website is https://www.tailor.tech/.