Note: The job is a remote job and is open to candidates in USA. Lime Technology, Inc., creators of Unraid OS, is seeking a Head of Operations & Automation to design and improve operational systems that support their growth. This role involves cross-functional collaboration, enhancing workflows, and implementing AI automation to streamline processes across various departments.
Responsibilities
- Designing clear intake processes for requests, projects, and cross-functional initiatives
- Creating repeatable handoff systems between departments
- Improving release readiness and launch coordination
- Helping define ownership, next steps, blockers, and communication pathways for active projects
- Supporting retrospectives and follow-through after major releases, projects, or operational changes
- Creating documentation that helps a remote team operate with less reliance on verbal handoff
- Improving the way our internal communication and work systems connect
- Creating clearer visibility into project status, blockers, and release readiness
- Supporting product and engineering operating cadences
- Helping ensure Support, Marketing, Partnerships, and Documentation have the information they need before launches
- Building systems that allow technical work to translate into clear cross-functional updates
- Identifying where AI and automation can reduce repetitive coordination work
- Building or supporting tools such as: AI-assisted release note drafting, Daily or weekly project status summaries from tools like Linear, GitHub, or Asana, Meeting-to-action-item workflows, Partner or support request triage, Internal tools that surface blockers, patterns, or follow-up items, Agents that help teams stay aligned without adding more meetings
- Evaluating and recommending AI tools
- Helping consolidate overlapping tools or workflows
- Supporting internal guidelines for responsible AI use
- Helping department heads identify practical, high-ROI AI use cases
- Building repeatable patterns so AI adoption does not depend on each department figuring it out alone
- Meeting every department lead and key team member, with a focus on understanding how each person works, what they own, and where the friction points are
- Getting oriented on our current tools, systems, and workflows across Product, Engineering, QA, Support, Marketing, Partnerships, and Finance
- Learning our company history, where we are today, and where we are headed across product, partnerships, and market expansion
- Beginning to develop a clear picture of the gaps and opportunities you are positioned to address
- Spending meaningful time with our Director Of Product And Engineering Team learning how our release cycles work from the inside, including how work is scoped, tracked, built, tested, and shipped
- Identifying where our current engineering and product workflows break down or create confusion for other departments
- Understanding how Support, Marketing, Partnerships, and Documentation currently get the information they need before and after launches, and where that falls short
- Developing a grounded point of view on where to focus first and a concrete plan for the improvements you want to make
Skills
- 5+ years of experience in technical program management, product operations, engineering operations, business operations, automation, or a similar cross-functional role
- Experience working inside a software product company
- Experience working remotely
- Hands-on technical ability with scripting, APIs, automations, or AI-assisted workflows
- Experience building or implementing internal tools, automations, or LLM-based workflows
- Strong written communication skills, especially in a remote environment
- Ability to create clarity across multiple workstreams without adding unnecessary bureaucracy
- Sound judgment about when to escalate, when to solve directly, and when to simplify
- A bias toward follow-through, documentation, and closing loops
- Comfort working in a small company where people wear multiple hats
- Enthusiasm for joining a small team entering its next stage of growth and helping build the systems that make that growth possible
- Technical means that you can engage credibly with product and engineering teams while also building practical internal systems yourself
- Experience at a small or scaling software company
- Experience working in a fully remote company
- Experience with product-led, community-driven, open-source, developer-focused, or infrastructure-adjacent products
- Familiarity with Unraid, Docker, virtualization, NAS, Linux, homelab communities, or enthusiast technical communities
- Experience introducing operating cadences, project health reporting, retrospectives, or release workflows
- Experience helping teams adopt AI tools in a thoughtful and responsible way
Benefits
- Annual bonus
- Annual profit sharing
- Up to 6% 401(k) match
- 100% medical coverage for employees and 50% coverage for dependents
- 100% dental and vision coverage for employees and dependents
- Annual employee wellness budget
- 30 full days and 14 half days of Flexible Time Off, plus 11 paid holidays
- Paid parental leave for the birth, adoption, or placement of a child, available after one year of employment from the date of hire.
- Free access to a team mentor
- Reimbursement for online or in-person professional development training
- Annual home office budget
- Annual spring and fall staff offsites
- Available after completion of the 90-day introductory period.
Company Overview
Unraid is an operating system for network-attached storage that lets you use what you have to build the server you want. It was founded in 2005, and is headquartered in Anaheim, California, USA, with a workforce of 2-10 employees. Its website is https://unraid.net.