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Join arenaflex: Where Dreams Become Destinations
Are you ready to turn wanderlust into extraordinary experiences? At arenaflex, we believe that every journey should be more than just a trip—it should be the beginning of lifelong memories. As a global leader in vacation ownership and travel experiences, we invite you to become part of a dynamic team that transforms how travelers explore the world.
Our mission is simple yet profound: we put the world on vacation. With an extensive portfolio of renowned vacation ownership brands spanning breathtaking destinations across the globe, arenaflex connects millions of travelers with their dream getaways each year. From sun-soaked beach resorts to mountain retreats, from vibrant city escapes to tranquil island paradises, we offer unparalleled access to exceptional vacation experiences.
This is your opportunity to join a company that values innovation, celebrates teamwork, and rewards excellence. As an Inbound Travel Representative with arenaflex, you'll be more than a customer service agent—you'll be a vacation architect, crafting personalized itineraries that create lasting memories for our valued owners.
Position Overview: Remote Inbound Travel Sales Representative
We're seeking passionate, customer-focused individuals to join our team as Remote Inbound Travel Representatives. This is a fully virtual work-from-home position, allowing you to work from the comfort of your own space while representing one of the most trusted names in the travel industry.
Important Location Requirement: This position is available exclusively for candidates residing in the state of Florida or South Carolina. Candidates residing outside of these states will not be considered at this time. All new hires must be able to report physically to one of our resort locations on their first day for onboarding paperwork and must meet our work-from-home requirements as detailed below.
Why This Role Matters
As an Inbound Travel Representative, you are the first point of contact for owners who are eager to plan their dream vacations. Your role is pivotal in shaping their entire travel experience—from the moment they call to the day they return home with unforgettable memories. You'll have the opportunity to:
- Build meaningful connections with travelers from diverse backgrounds
- Act as a trusted advisor, offering expert recommendations tailored to each owner's unique preferences
- Transform vacation dreams into meticulously planned itineraries
- Expand your knowledge of global destinations, travel logistics, and hospitality services
- Develop expertise in world-class reservation systems used throughout the travel industry
What You'll Do: Key Responsibilities
As a subject matter expert in customer service and travel accommodations, your daily responsibilities will include:
- Responding to inbound calls from excited vacation owners ready to plan their getaways
- Booking comprehensive travel arrangements including car rentals, airfare, and hotel accommodations
- Coordinating cruise reservations and providing detailed information about various cruise lines and itineraries
- Researching and recommending local attractions, experiences, and activities at destination areas
- Asking probing questions to understand owner preferences and interests
- Offering additional services and upgrades to enhance each vacation experience
- Utilizing reservation systems including Apollo, Sabre, or Worldspan with intermediate proficiency
- Maintaining accurate records of all bookings and customer interactions
- Upselling travel-related products and services to maximize customer satisfaction
- Resolving customer inquiries with professionalism, patience, and enthusiasm
- Meeting individual performance targets while maintaining exceptional service standards
Compensation and Incentives
We believe in rewarding your hard work and dedication. As a valued member of our team, you'll receive:
- Competitive Base Pay: $16.50 per hour
- Performance Incentives: Monthly bonus opportunities based on individual and team performance
- Work-Life Balance: Weekends off—enjoy your personal time without interruption!
- Scheduled Start Date: April 5th, 2024
What You'll Bring: Qualifications and Requirements
Essential Requirements
- High School Diploma or GED equivalent (required)
- Minimum six months of customer service experience
- Minimum six months of sales experience
- Ability to build rapport with customers quickly and effectively
- Strong questioning skills to uncover customer needs and preferences
- Capability to offer additional services that meet travel needs
- Intermediate level proficiency with travel software programs (Apollo, Sabre, or Worldspan)
- Excellent multitasking abilities under pressure
- Strong verbal communication skills
- Basic computer troubleshooting abilities
Preferred Qualifications
- Six months or more of professional travel industry experience
- Previous experience in hospitality or tourism
- Familiarity with vacation ownership products and services
- Knowledge of multiple travel reservation systems
- Second language proficiency is a plus
Availability Requirements
- Training Period (5 weeks): 11:00 AM - 8:00 PM EST
- Post-Training Schedule: Availability to work between 11:00 AM - 10:00 PM EST, Monday through Friday. A set schedule will be provided.
- Ability to work some holidays as required by business needs
Work-From-Home Requirements
To ensure you can perform your duties effectively and maintain communication with our team, the following home office requirements must be met:
- Dedicated Workspace: A quiet workplace free from distractions and background noise
- Internet Connection: High-speed internet (DSL or Cable only—no WiFi, satellite, or 5G)
- Minimum download speed: 20 Mbps
- Minimum upload speed: 3 Mbps
- Latency less than 100ms
- Hardwired Connection: Must be able to hardwire your computer directly to a router (no wireless connections)
- Personal Device: Must have a personal device with a working camera to be used during the first week of training until company-provided equipment arrives at your home
- Technical Proficiency: Intermediate computer skills and ability to troubleshoot basic technical issues independently while working from home
Training and Development
We invest in your success! All new team members receive comprehensive paid training to ensure you're fully prepared to excel in your role. Our training program includes:
- Five weeks of intensive training (paid)
- Product knowledge development across all vacation brands
- System training on Apollo, Sabre, or Worldspan reservation platforms
- Customer service and sales technique workshops
- Destination knowledge modules
- Ongoing support and mentorship from experienced team leads
Career Growth Opportunities
At arenaflex, we believe in nurturing talent and promoting from within. Your journey with us can include:
- advancement opportunities into team lead or supervisory roles
- Specialization paths in areas such as cruise sales, luxury travel, or destination expertise
- Cross-training opportunities across different product lines and brands
- Leadership development programs
- Exposure to global travel industry trends and best practices
Benefits and Perks
We offer a comprehensive benefits package for associates who work 30 or more hours per week. Our benefits include:
- Health Insurance: Medical, dental, and vision coverage
- Financial Protection: Flexible spending accounts, life and accident coverage, disability insurance
- Paid Time Off: Depending on position, paid time off, parental leave, and holidays
- Volunteer Opportunities: "Wish Day" paid time off to volunteer at approved organizations of your choice
- Retirement Benefits: 401(k) with employer match (subject to eligibility requirements including tenure)
- Legal Protection: Legal and identity theft plan
- Voluntary Benefits: Additional income protection benefits available
- Wellness Programs: Wellness program access (subject to provider availability)
- Support Services: Employee Assistance Program for personal and professional challenges
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Please speak with your recruiter for additional information about benefits eligibility.
Our Culture: Where Memories Start With You
Hospitality is at the heart of everything we do at arenaflex. Here, you'll find an inclusive environment where we deliver excellence while taking time to have fun, celebrate together, and support one another. We're constantly looking ahead to what's next and how we can strengthen our business, serve our neighboring communities, and create exceptional customer experiences.
When you join arenaflex, you become part of a global team dedicated to creating memorable vacation experiences. We foster a culture of:
- Innovation: Embracing new ideas and creative solutions
- Collaboration: Working together to achieve common goals
- Inclusivity: Valuing diverse perspectives and backgrounds
- Excellence: Striving for the highest standards in everything we do
- Fun: Celebrating achievements and enjoying the journey together
Equal Opportunity Employment
arenaflex is an equal opportunity employer, and all applications will be considered for employment without attention to membership in any protected class. We are committed to fostering a diverse and inclusive workplace where every team member can thrive.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.
Ready to Begin Your Journey?
Don't miss this exciting opportunity to combine your passion for travel with a rewarding career. Join the arenaflex team and start building memories that last a lifetime—for our guests and for yourself.
Apply today and take the first step toward an exciting career where every day brings new adventures, learning opportunities, and the chance to make a difference in someone's vacation experience.
We can't wait to welcome you aboard!