Note: The job is a remote job and is open to candidates in USA. Mashgin powers the world's best checkout experience for over 40 million users. They are seeking a Lead Deployment Engineer to oversee a mixed team of field deployment engineers and remote technical support specialists, ensuring effective deployment and support of their technology.
Responsibilities
- Mentor and develop team members at all levels, providing coaching, honest feedback, and the kind of direct conversations that help people grow professionally and technically
- Become the go-to expert on Mashgin's hardware, software, and deployment systems, a reliable resource for the team, customers, and internal partners alike
- Own and improve standard operating procedures, identifying what's working, what isn't, and what needs to be built from scratch
- Serve as a clear and reliable conduit between the team and cross-functional partners including Product, Engineering, and vendors, surfacing recurring issues and keeping the right people informed
- Travel up to 25% of the time to support new location launches and assist customers across the country
Skills
- 2–4 years of experience in a lead or management role with at least 6 direct reports, ideally within a technical, field operations, or customer support environment
- You came up through the ranks, you've done the hands-on work and you lead from that experience, not around it
- Demonstrated ability to coach and develop team members, including having direct, constructive conversations with people who are well-liked or resistant to feedback
- Comfortable with up to 25% travel, including occasional last-minute deployments
- Self-starter who makes sound decisions independently and doesn't need constant oversight to stay on track
- Based in or near a major airport in the West Coast or Central time zone — Chicago, Dallas, Houston, Denver, Phoenix, Los Angeles, and the Bay Area are preferred locations
- Background in building knowledge bases, internal documentation, or training resources
- Familiarity with field deployment operations, vendor coordination, and working with teammates across different time zones and schedules
- Bachelor's Degree
- Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components
Benefits
- Excellent health, dental and vision insurance for you and your dependents
- 401k plan
- Flexible PTO policy
- Catered lunch in office with fully stocked snacks and beverages
- Pet insurance for your fur babies
- Voluntary life insurance plan
- Competitive salary and options in a small, rapidly scaling company
Company Overview
Company H1B Sponsorship