Note: The job is a remote job and is open to candidates in USA. Altice USA, operating under the brand Optimum, is a leader in connectivity solutions. The Lead Program Manager is responsible for driving the strategy, execution, and continuous improvement of Go-to-Market initiatives, ensuring successful market launches and strong customer outcomes.
Responsibilities
- Own the evolution, governance, and continuous improvement of the Edge-Out and Upgrade GTM playbook
- Expand best practices, frameworks, and processes to support Local SFU and MDU New Build programs
- Maintain documentation, methods, and procedures to ensure consistency, scalability, and organizational readiness
- Drive end-to-end launch readiness across B2C/B2B Sales, Construction, PMO, Procurement, Product, Marketing, Government Affairs, Legal, GTM, Telecom (rate center launches), and Field Operations
- Align stakeholders on strategy, milestones, dependencies, and execution plans
- Lead recurring market launch meetings to ensure accountability, risk mitigation, and progress tracking
- Partner with OMS teams to deliver construction forecasts, validate release readiness, and communicate service availability
- Provide strategic guidance on operational efficiencies and process improvements to enhance execution effectiveness and customer experience
- Ensure readiness across all launch components, including infrastructure, sales enablement, and customer engagement
- Lead research and working sessions to identify growth opportunities, including: Sales strategy and performance, Consumer demand insights, Competitive landscape assessments, New Build growth initiatives (e.g., Local Events and Affiliate Programs)
- Partner with Market Development, New Build Sales, and B2B teams to support long-term expansion planning
- Balance market competitiveness, operational feasibility, and resource constraints to enable scalable growth
- Partner with GTM Acquisition and Marketing teams on lead generation, landing page development, and performance optimization
- Analyze pre- and post-launch data to assess campaign effectiveness and improve future outcomes
- Collaborate with cross-functional partners to define and align offer strategies across New Build programs
- Deliver weekly KPI reporting and program performance updates
- Provide data-driven recommendations to inform strategic decisions and continuous program improvement
Skills
- 7+ years of experience in program management, GTM strategy, telecommunications, or related field
- Proven experience leading complex, cross-functional programs from planning through execution
- Strong analytical, problem-solving, and decision-making skills
- Exceptional stakeholder management and communication skills, including executive-level presentations
- Experience working with large-scale operational or infrastructure-driven programs
- Experience in telecommunications, broadband, or New Build (SFU/MDU) environments
- Familiarity with construction lifecycle, market launches, or rate center activations
- Experience with GTM strategy, customer acquisition, and growth programs
- Ability to translate data insights into actionable strategies
Company Overview