Note: The job is a remote job and is open to candidates in USA. Warner Pacific Insurance Services is a company focused on health insurance solutions, and they are seeking an Associate Multi-Market Analyst to support their Large Group and Level Funded business. This role involves analyzing health insurance RFPs, managing quote requests, and ensuring effective communication with brokers and carrier partners.
Responsibilities
- Analyze RFP documents provided by Brokers and/or Sales Consultants and prepare carrier requests with a high degree of accuracy
- Efficiently manage a high volume of quote requests, balancing speed and accuracy to maintain productivity that meets or exceeds departmental standards
- Enter and maintain quoting activity in CRM platforms (e.g., Salesforce) in real time
- Follow up with Brokers and/or Sales Consultants on outstanding documents and information as per department workflow
- Initiate and manage follow-ups with carrier partners regarding RFP status to ensure timely quote delivery
- Collaborate with Sales Team to communicate quoting strategy and key priorities to partner carriers
- Support the preparation of spreadsheet comparisons by working closely with Multi-Market Administrators and Sales Team
- Ensure timely responses to emails, calls, and instant messages in line with department service level standards
- Accurately log and close sold group opportunities in CRM systems for internal visibility and to meet Finance Team deadlines
- Monitor and flag opportunities for process improvement, communicating suggestions to the Supervisor
- Maintain consistent, clear, and professional communication with internal teams, brokers, and carrier partners throughout all quoting and sales processes
- Respond promptly to inquiries and ensure clarity and accuracy in all written and verbal communications
- Facilitate seamless hand-offs and information sharing across Sales, Administrative, Service and Finance teams
- Partner closely with the Sales Team and Multi-Market Administrators to ensure cohesive and efficient proposal delivery
- Act as a resource to teammates by helping, sharing best practices, and supporting overall department goals
- Participate in team meetings and contribute to problem-solving discussions and strategy sessions
- Develop and maintain a strong understanding of the healthcare insurance market, including carrier products, benefits, plan structures, and underwriting guidelines
- Stay informed on state-specific market trends to assist in supporting both new business and renewal purchasing decisions
- Assist Sales in evaluating proposals and offering market insights to enhance broker consultation and client decision-making
- Review carrier proposals to ensure quotes include all requested details/plans
- Demonstrate outstanding judgment, honesty, and integrity in all responsibilities and decision-making
- Take ownership of assigned tasks and follow through independently, ensuring accountability
- Maintain a solutions-oriented mindset, proactively identifying inefficiencies and proposing improvements
- Act as a role model for responsiveness, accuracy, and service excellence within the team
Skills
- High School diploma or equivalent required
- Strong proficiency in Microsoft Excel
- Possesses strong verbal and written communication skills to clearly convey information and respond professionally to client inquiries
- Demonstrates strong interpersonal skills and a customer-first mindset
- Strong analytical and problem-solving skills and attention to detail
- Adept at managing multiple tasks and prioritizing in a fast-paced environment
- Capable of working independently and collaboratively with own and other teams
- 1-3 years of experience in a healthcare, insurance, or broker support role
- Experience with CRM systems like Salesforce is highly preferred
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Medical
- Dental
- Vision
- Short- and long-term disability benefits
- 401(k) + match
- Life insurance
Company Overview
Warner Pacific was founded as a family business over 40 years ago and has since expanded to serve brokers all across our nation. It was founded in 1983, and is headquartered in Westlake Village, California, USA, with a workforce of 501-1000 employees. Its website is http://www.warnerpacific.com.