Note: The job is a remote job and is open to candidates in USA. Compucom is a company that focuses on enabling strategic IT partner ecosystems. The Partner Technology Operations Associate will serve as a liaison between partners and internal teams, ensuring efficient execution of partner programs and operational readiness.
Responsibilities
- Serve as a day-to-day operational interface for assigned IT partners (OEMs, ISVs, distributors, cloud providers)
- Support execution of partner programs, incentives, certifications, and enablement requirements
- Coordinate onboarding activities, documentation, tools access, and operational readiness for new or expanding partners
- Maintain partner data accuracy across internal systems (CRM, portals, reporting tools)
- Develop and maintain working knowledge of partner technologies, solution portfolios, and go-to-market motions
- Assist with internal enablement materials (partner briefs, FAQs, solution one-pagers, offering summaries)
- Support solution alignment between partner capabilities and internal service offerings
- Act as a knowledge resource for sales, delivery, and operations teams on partner-specific processes and requirements
- Liaise with sales, delivery, finance, procurement, and marketing to ensure partner initiatives are executed effectively
- Track key operational milestones, deadlines, and deliverables related to partner programs
- Escalate issues proactively and help drive resolution across internal and external stakeholders
- Support reporting on partner performance, certifications, program compliance, and operational KPIs
- Identify gaps, inefficiencies, or risks in partner processes and recommend improvements
- Document and standardize partner operational workflows and best practices
Skills
- 1-3 years of experience in IT operations, partner management, technology enablement, or a related role
- High attention to detail and process discipline
- Excellent written and verbal communication skills
- Proficiency with CRM tools, Microsoft 365, and partner portals
- Comfortable working across functions in a matrixed organization
- Experience working with major technology partners (e.g., OEMs, cloud providers or cybersecurity vendors)
- Exposure to partner programs, certifications, rebates, or incentive structures
- Familiarity with MSP, VAR, or systems integrator environments
- Experience supporting sales or go-to-market initiatives from an operational standpoint
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Disability plans
- Employee Assistance Program
- Paid holidays (up to 12 days annually)
- Paid time off (minimum of 10 days annually, which increases with seniority level)
- Paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits
Company Overview
CompuCom is a provider of information technology solutions for businesses. It was founded in 1987, and is headquartered in Plano, Texas, USA, with a workforce of 5001-10000 employees. Its website is http://www.compucom.com.