Note: The job is a remote job and is open to candidates in USA. VGS is the world's leader in payment tokenization, empowering clients by tokenizing sensitive payment data. They are seeking a founding Product Operations Lead to define and own the operational backbone of the Product organization, ensuring high-quality execution and alignment across teams.
Responsibilities
- Develop and maintain systems and processes to track product performance
- Partner with Product, Engineering, Client Operations, and Sales to set targets and prioritize action plans to achieve them
- Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking (in close partnership with Engineering)
- Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins)
- Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process
- Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectively
- Identify where automation, AI/agents, and other new workflows can materially change how product ideas are surfaced and translate those ideas into adopted capabilities
- Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions across teams, helping raise the bar and accelerate learning
- Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
- Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
- Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org
- Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release
- Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring
- Maintain cross-team roadmap visibility that keeps clients, delivery teams, and leadership aligned on what's shipping and why
Skills
- 8+ years of experience in Product Operations, Program Management (within a Product organization), or a similar role
- Experience in fast-moving, product-led organizations with an emphasis on minimum necessary process
- Strong systems thinker who can design operating models that scale without adding bureaucracy
- Proven scrappy executor who takes ownership and gets things done
- Comfort operating in ambiguity and building from a blank page
- Clear, concise communicator with strong written and verbal skills
- Strong product instincts and empathy for Product Managers and cross-functional partners
- Prior payments experience and the curiosity to build a deep understanding of VGS's products
Benefits
- Flexible work hours and flexible PTO
- Competitive health benefits
- VGS stock options
- 401k plan, with employer matching 4% and immediate vesting (available only for US employees)
- Life & disability insurance
- Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)
- Global parental leave program
- Employee Assistance Program
- Home Internet reimbursement
- New hire home office set-up allowance
- Professional learning reimbursement
- Remote-first philosophy
- Hybrid schedule with some in-person time if living within 30 miles of one of our office locations
Company Overview
VGS is the World'd Leader in Payment Tokenization It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.verygoodsecurity.com.