[Remote] Receptionist

Note: The job is a remote job and is open to candidates in USA. Finch is dedicated to making justice more accessible to American households, focusing on personal injury law. They are seeking a Receptionist to serve as the first point of contact for clients and vendors, ensuring professionalism and warmth in every interaction while managing inbound communications for multiple law firms.

Responsibilities

• Answer inbound phone calls and messages on behalf of multiple law firms, representing each firm accurately, kindly, and professionally
• Act as the first point of contact for existing clients and vendors, setting a calm, friendly tone that helps callers feel heard and supported
• Ask thoughtful, focused questions to understand the purpose and urgency of each call or message
• Route calls to the appropriate case managers or legal staff, ensuring messages are delivered even when transfers go to voicemail
• Document and summarize inbound communications clearly and consistently so legal teams have full context
• Maintain responsiveness and reliability as a core builder of trust between law firms and their clients

Skills

• Warm, confident communicator with a professional phone presence
• Naturally lead with empathy and patience when speaking with clients
• Can represent multiple organizations accurately while maintaining a friendly, approachable tone
• Pay close attention to detail and follow communication standards consistently
• Stay organized and composed while handling a high volume of inbound requests
• Are comfortable working independently in a remote environment
• Take pride in helping people feel supported during important moments
• Bilingual (Spanish)

Benefits

• 100% coverage for health, dental, and vision
• 401(k) retirement plan
• In-office snacks, drinks, and daily team lunch and dinners
• Flexible PTO (we trust you to take the time you need)

Company Overview