Note: The job is a remote job and is open to candidates in USA. Ciena is a global leader in high-speed connectivity, emphasizing a people-first approach and a flexible work environment. The Regional Deployment Business Operations role focuses on supporting operations teams to enhance business growth and improve margins through AI-driven insights and standardized practices.
Responsibilities
- Support Americas Field Deployment team to drive improvement across all relevant KPI’s
- Lead structured onboarding programs for all Deployment Resources (Technicians, Deployment Managers and Coordinators)
- Drive mentoring, knowledge transfer and continuous training cycles
- Enable leadership decision-making through clear, data-driven reporting
- Ensure timely PO creation and invoicing to ensure accurate program financials are accurate
- Drive collaboration across all deployment support teams to maximize efficiency and cost recovery
- Prepare and maintain accurate regional services field resource utilization metrics
- Ensure compliance with Ciena Finance guidance and SOX policies
- Monitor and maintain performance and track key project management KPIs
- Develop automated dashboards and reporting capabilities
- Provide historical performance analysis and trend visibility
- Executive Reporting & QBR Support
- Coach Deployment managers/coordinators regarding operational usage of processes and tools
- Enforce governance through systems such as Salesforce and Kantata
- Lead resource management process and tool improvements
- Support AI-driven workflow automation to reduce DM/DC effort and cycle time
- Drive direct cost savings through process automation
- Conduct capability assessments and identify PM skill development needs
Skills
- Strong stakeholder management across operations, finance, and sales teams
- Ability to drive process improvement and automation initiatives
- Familiarity with tools such as Salesforce, Kantata, Power BI, CPODS/Oracle, MS Project
- Proven ability in financial management (forecasting, margins, cost control)
- Strong experience in project/program management and leadership
- Experience with portfolio governance, KPIs and executive reporting
- Background in telecom, networking, or services delivery environments
- Experience leading recruiting, onboarding, training and enablement
Benefits
- Non-Sales employees may be eligible for a discretionary incentive bonus
- Sales employees may be eligible for a sales commission
- Medical, dental, and vision plans
- Participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
- Paid Family Leave and other leaves of absence
Company Overview
Ciena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete. It was founded in 1992, and is headquartered in Linthicum Heights, Maryland, USA, with a workforce of 5001-10000 employees. Its website is http://www.ciena.com.Company H1B Sponsorship
Ciena has a track record of offering H1B sponsorships, with 9 in 2026, 34 in 2025, 21 in 2024, 36 in 2023, 44 in 2022, 30 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.