Note: The job is a remote job and is open to candidates in USA. Gerber Collision & Glass is a company that prioritizes its team members and offers support and opportunities for growth. The Regional Director of Operations (RDO) will collaborate with HR and Finance teams to enhance operational efficiency, lead continuous improvement initiatives, and manage regional performance while ensuring safety and customer service excellence.
Responsibilities
- Collaborate with HR team to support workforce planning, recruitment, and employee development
- Partners with Finance and HR teams to plan and facilitate regional business review meetings and monitor the execution and results of action plans
- Assist the Regional Vice President in developing and implementing division strategies and goals
- Identify and implement process improvements to enhance productivity and efficiency in support of keeping team members motivated and effectively engaged
- Analyze operational data and provide regular performance reports to the Regional Vice President to track employee performance
- Reinforce all company safety programs and ensure safety of all employees through a clean and safe working environment by meeting company compliance standards for safety; including the use of personal protective equipment
- Monitor all safety programs and related reporting to guide leaders on best practices to eliminate safety issues in the region
- Ensures facilities and equipment are in good working order and ready to meet production demands
- Lead and manage Regional Client Performance Manager
- Assist with strategic projects, participate in Continuous Improvement initiatives led by the Store Operations team
- At the region level actively engage with the Continuous Improvement team to improve employee and business performance and to ensure operational consistency
- In Partnership with regional leaders assist with the service excellence culture and build plans to deliver consistent execution of the WOW (Wow Operating Way) in all locations. Regularly monitor the evaluation process for shop performance to ensure teams are following standard operating processes as part of a systematic onsite assessment
- At the regional level partner with Regional leaders and the Performance Manager to set regional goals for meeting Client Performance Goals
- Lead and manage Continuous Improvement Manager (CIM) for regional operations
- Lead initiatives focused on continuous improvement, utilizing methodologies such as Lean and WOW Operating Way
- Assist the RVP in developing and implementing division strategies and goals
- Contribute insights to enhance operational effectiveness and align with corporate objectives
- Assists RVP Oversee daily operations, ensuring compliance with company policies and operational standards
- Partner with Finance to develop budgets, monitor financial performance, and drive cost-effective practices
- Lead initiatives focused on continuous improvement, utilizing methodologies such as Lean and WOW Operating Way
- Foster a culture of innovation and operational excellence across the region
- Serve as a primary contact for operational matters within the region
Skills
- Bachelor's degree in Business Administration, Operations Management, or a related field
- 7+ years of experience in operations management, with a focus on multi-site leadership
- Proven track record of driving operational performance and achieving strategic objectives
- Strong financial acumen and experience managing budgets
- Master's degree
Benefits
- Bonus opportunities tied to individual or business initiatives.
Company Overview
Gerber Collision & Glass provides quality auto collision and glass repair services. It was founded in 1937, and is headquartered in Elmhurst, Illinois, USA, with a workforce of 5001-10000 employees. Its website is https://www.gerbercollision.com/.Company H1B Sponsorship
Gerber Collision & Glass has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 7 in 2023, 3 in 2022, 3 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.