[Remote] Representative, Human Resources

Note: The job is a remote job and is open to candidates in USA. Ross Stores, Inc. is a leading off-price retail chain with a strong track record of success and growth. They are seeking a Human Resource Representative who will serve as a point of contact for HR services, coordinate talent acquisition, and evaluate criminal convictions in the background check process while supporting the onboarding of new hires.

Responsibilities

• Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup
• Provides support to our internal staffing and human resources systems from the initial creation of the requisition, tracking of activity and the final offer processes
• Responsibilities include posting jobs on various websites, coordinating and scheduling phone and in-person interviews, administration of temporary staffing programs, & administration of the Associate Referral Award program
• Coordination of new hire on-boarding processes such as background checks and relocation
• Receives large volume of incoming calls from various levels of associates, responding to routine inquiries following established procedures including but not limited to; payroll, benefit, and LOA questions, and HR system navigation questions
• Acquires substantial knowledge concerning Human Resources policies, programs, and procedures that allow first call resolution in the majority of cases
• Collects and disseminates information to designated workgroups from clients calling a general HR phone number
• Quickly interpret the situation, determine the appropriate resolution, transaction, and/or escalation, and communicate the resolution and/or escalation to the caller
• Logs all inquiries into a case management system used by the Company, recording and maintaining call history and outcomes
• Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response
• Track and report on workload & customer service requests
• Responsible for all aspects of assigned background screening adjudications for all business units, including: Validating applicant and associate credentials
• Performing an individualized assessment in compliance with legal guidance to evaluate the candidate's suitability for hire or promotion
• Researching candidate qualifications/eligibility by contacting applicants and outside entities such as educational institutions, courts, and other third parties for information
• Determining whether the background check should be passed or failed
• Partnering and advising clients of outcomes based on results of background screening
• Works directly with our background check vendor and vendor system to accurately track the status of background check adjudication, log final resolutions, and ensure service level agreements/vendor performance metrics are met
• Acts as a liaison between the legal department, HR, and the background check vendor to resolve issues and refine processes
• Responsible for accurate data entry of all background checks in HR Case Management System and accurate reporting of results
• Interfaces with managers, supervisors, and recruiters to interpret and report background check results
• Develops solid knowledge of current background check laws; drafts customized letters and follow process flows as required
• Performs special projects and other duties as assigned

Skills

• Bachelor's Degree or higher preferred
• 1-3 years administrative experience
• MS Office skills, including Word and Excel
• Ability to communicate clearly and effectively (verbal and written) with organizational awareness and sensitivity
• Attention to detail
• Ability to handle confidential and sensitive information with discretion
• Ability to meet or exceed established service level expectations
• Ability to apply general rules to specific problems to produce answers

Company Overview