Note: The job is a remote job and is open to candidates in USA. Modernize, a division of QuinStreet, is focused on simplifying home improvement by connecting homeowners with qualified contractors. They are seeking a motivated Sales Operations Associate to support sales productivity, CRM administration, reporting, data integrity, and process optimization across their revenue organization.
Responsibilities
- Assist the Salesforce administration team by providing day-to-day support for the sales organization and helping maintain CRM processes and functionality
- Manage user setup, permissions, profiles, roles, and basic system configuration
- Create and maintain reports, dashboards, fields, page layouts, validation rules, and workflows
- Troubleshoot Salesforce issues and provide timely support to end users
- Maintain CRM data quality through audits, cleanup initiatives, and governance processes
- Assist with sales forecasting, pipeline reporting, and KPI tracking
- Help document and improve sales processes and operational workflows
- Partner with sales leadership to identify opportunities to improve efficiency and effectiveness
- Build and maintain recurring reports and dashboards for sales and revenue leadership
- Analyze sales performance metrics and provide actionable insights
- Monitor data quality and reporting accuracy across key systems
- Support ad hoc analysis and operational projects as needed
- Work closely with Marketing, Sales, Account Management, and Finance teams to align data and processes
- Assist with system integrations, process improvements, and technology initiatives
- Participate in operational projects that support company growth and scalability
Skills
- 2+ years of professional experience in Sales Operations, Revenue Operations, Business Operations, CRM Administration, or related field
- Hands-on experience administering Salesforce (certification not required)
- Strong proficiency with Excel
- Excellent attention to detail and commitment to data accuracy
- Strong analytical and problem-solving skills
- Effective written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Salesforce Administrator Certification (nice to have, not required)
- Experience creating Salesforce reports and dashboards
- Experience using Tableau to analyze dashboards and reports
- Familiarity with sales processes, lead management, and pipeline reporting
- Experience with revenue technology tools such as Outreach, Attention, RevenueHero, or similar platforms
- Experience working in a SaaS, marketplace, lead-generation, or digital marketing environment
Benefits
- Performance bonus or commission
- Equity in the form of restricted stock units
- Health care benefits
- Retirement benefits
- The amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits)
- Any other tax-reportable benefits
Company Overview
Modernize is a tech company based in Austin, TX that connects homeowners interested in having projects done with contractors It was founded in 2005, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is https://modernize.com/.