Note: The job is a remote job and is open to candidates in USA. Realtor.com® has been a leader in online real estate for over 25 years, connecting buyers, sellers, and renters with expert guidance. The Senior Business Consultant, Dedicated Success is responsible for managing and growing relationships with premier strategic accounts, providing a high-touch experience and overseeing the entire post-sale lifecycle.
Responsibilities
- Build and lead deep strategic relationships with a portfolio of ~25 highest-value strategic accounts, establishing Realtor.com as a core business partner
- Provide a personalized experience for your customers, learning their business operations and systems in order to provide them with custom consultation, data, and best practices for their Realtor.com products and services
- Engage with customers on a personal level, celebrating not only their business milestones, but also their personal ones (e.g. birthdays, holidays)
- Retain and grow revenue with your customers by managing their post-sale experience. This includes product implementation, training, ongoing support, escalations, retention, and renewals
- Travel for conferences, events, and customer engagement (~10% of your time)
- Execute effectively towards company initiatives set by leadership and corporate OKRs
- Develop a thorough understanding of all key Realtor.com business processes and products, recommending and implementing enhancements that will drive revenue with and improve the experience of high-value customers
- Communicate effectively with individuals across all levels of the company, including Sales, Product, Marketing, Technology, Operations, and Finance
- Have comprehensive business knowledge and technical skill on Salesforce, Focus Fire, and other enterprise systems
Skills
- Bachelor's degree
- 10+ years of account management experience, specifically focused on strategic, enterprise, or key major accounts
- Excellent verbal and written communication skills
- Ability to work with PCs, Internet and Microsoft applications (Word, Excel, and Outlook)
- Salesforce experience
- Knowledge of the real estate industry
- Experience with technical customer support
Benefits
- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
Company Overview
Realtor.com is an online platform that allows users to search for real estate property records, houses, condos and lands. It is a sub-organization of Move. It was founded in 1996, and is headquartered in Santa Clara, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.realtor.com/.