Note: The job is a remote job and is open to candidates in USA. Komodo Health is a leading data and analytics company whose mission is to reduce the burden of disease. They are seeking a Senior Legal Operations Manager to build, manage, and continuously improve the operational infrastructure of its in-house Legal team. This role involves overseeing the legal technology stack, improving workflows, and serving as the primary operational partner to the commercial legal function.
Responsibilities
- Serve as the primary administrator and subject-matter expert for LinkSquares CLM, including end-to-end workflow configuration, template management, metadata governance, routing logic, user permissions, and repository integrity
- Proactively monitor the LinkSquares product roadmap; evaluate and champion adoption of new features where they improve contracting operations
- Analyze contracting data and usage patterns to identify inefficiencies and implement structural workflow improvements that reduce cycle times and attorney involvement in routine tasks
- Translate business requirements from attorneys and commercial stakeholders into clear, functional LinkSquares workflows, independently and without iterative redeliberation
- Track and report on CLM performance metrics—including cycle times, self-service rates, routing accuracy, and adoption trends—and deliver actionable reporting to legal leadership
- Maintain data integrity and governance standards across the contract repository
- Serve as the primary administrator and owner of all legal technology tools, including evaluating, implementing, and maintaining the legal tech stack in coordination with the Deputy General Counsel
- Develop and maintain a legal technology roadmap aligned with the team's operational priorities and Komodo's broader enterprise systems
- Coordinate with IT, Procurement, and external vendors on tool integrations, license management, and system configurations
- Build and maintain dashboards and reporting mechanisms that surface operational insights to legal leadership
- Configure, administer, and optimize AI tools deployed by the Legal team, including Claude Cowork (Anthropic), and evaluate additional AI solutions for legal use cases
- Design and implement AI-assisted workflows to automate routine legal tasks, including contract review support, intake triage, document generation, and knowledge retrieval
- Serve as the Legal team's internal expert on responsible AI adoption—establishing governance standards, use-case guardrails, and evaluation frameworks for new AI tools
- Partner with Legal leadership to identify automation opportunities and translate them into implemented, measurable workflow improvements
- Stay current on developments in legal AI and surface relevant tools and capabilities to the Deputy General Counsel for strategic consideration
- Design, implement, and maintain scalable legal operations processes, including intake workflows, legal request triage, template libraries, playbooks, and knowledge management systems
- Build and maintain enablement materials—including training guides, workflow documentation, and self-service resources—to improve adoption and reduce attorney time spent on operational questions
- Identify process gaps and implement structural solutions, rather than one-off fixes, with an eye toward repeatability and scale
- Manage and coordinate external legal technology vendors to ensure effective partnerships, timely support, and strong return on investment
- Act as the primary operational partner to the commercial legal team, proactively reducing administrative burden
- Collaborate with IT, Finance, Procurement, Sales Operations, and other business stakeholders to align legal processes with enterprise systems and workflows
- Lead cross-functional projects related to legal technology, process redesign, and tool implementation, owning timelines, stakeholder communication, and rollout independently
- Serve as the first point of contact for business users on contract workflow questions, intake processes, and system-related inquiries
Skills
- Minimum of 8 years of experience in legal operations at a technology, data, or life sciences company
- Hands-on, demonstrated experience administering LinkSquares CLM or similar, including workflow design and configuration, template management, troubleshooting, and user administration. This is a firm requirement
- Demonstrated experience configuring and administering AI tools for a legal team, including Claude Cowork or comparable AI productivity platforms
- Strong technical acumen and the ability to learn new tools quickly, configure platforms with minimal external support, and translate legal team needs into system solutions
- Proven track record of independently owning complex legal operations initiatives from scoping through execution with minimal oversight
- Strong analytical and systems-thinking skills, with the ability to identify root causes of recurring issues and implement structural—not one-off—solutions
- Excellent written and verbal communication skills, with demonstrated ability to produce clear, accurate documentation and training materials for both legal and non-legal audiences
- Strong project management skills, with experience managing cross-functional initiatives involving multiple stakeholders
- Ability to operate with a high degree of autonomy in a fast-paced, evolving environment
- This role requires consistent and daily use of AI in all aspects of the job responsibilities
- Komodo Health is an AI forward company and each team at the company is required to utilize AI in its workflows
- Experience working with a data or analytics company, where legal operations intersects with complex commercial agreements
- Familiarity with additional legal technology platforms beyond CLM (e.g., matter management, contract analytics, e-signature integrations)
- Experience building or significantly contributing to a knowledge management function within a legal team
- Exposure to legal intake systems, document automation tools, or legal analytics platforms
Benefits
- Performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan
- Equity awards
- Comprehensive health, dental, and vision insurance
- Flexible time off and holidays
- 401(k) with company match
- Disability insurance and life insurance
- Leaves of absence in accordance with applicable state and local laws and regulations and company policy
- Hybrid work model with hubs in San Francisco, New York City, and Chicago
Company Overview
Komodo Health is an IT firm that specializes in data engineering, life sciences, artificial intelligence, and machine intelligence services. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://www.komodohealth.com/.