[Remote] Senior Lifecycle Consultant

Note: The job is a remote job and is open to candidates in USA. Jenzabar is a company focused on providing software solutions for higher education. The Senior Lifecycle Consultant will manage the customer journey from demo to implementation, ensuring successful adoption of Jenzabar's software and providing training and support to end users.

Responsibilities

• Perform customer needs assessments and solution finding sessions
• Review customer operations to find improved business process opportunities
• Understand product capability gaps or functionality to define ways to handle them using partners, product enhancements, etc
• Define the best company solutions which address requirements of prospect business
• Design and deliver product presentations based on the customer assessment
• Request and coordinate resources required to support sales efforts
• Provide responses for product and technical requests
• Participate at conferences, tradeshows, and other events as required by Sales Management and Product Marketing
• Stay up to date with the latest Jenzabar software releases and provide regular briefings on changes for the team
• Provide knowledge and training on products to peers, presales and sales staff in the organization
• Demonstrate an in-depth understanding of the company products, functions, features and benefits
• Establish and maintain connections with user groups, industry groups, etc
• Practice continuous learning through self-guided reading and research of relevant business practices, including the student journey, strategies in higher education, analytics, and workflow
• Consult with and train end users on optimal configuration and use of Jenzabar's Student Information System(s)
• Perform assigned project tasks with minimal supervision
• Follow established methodology to meet project deliverables for all assigned tasks
• Work proactively and cooperatively in a team environment to accomplish project deliverables within defined schedule
• Communicate information clearly, accurately, and timely to Jenzabar and client project team members
• Gain a sound understanding and knowledge of the client's requirements
• Understand the client's business processes as they relate to the software
• Exhibit excellent follow-up skills, including the development of detailed project documentation
• Collaborate with Project Manager and other project team members in executing assigned projects
• Stay abreast with industry trends and technologies
• Solicit various viewpoints on potential implementation solutions
• Share knowledge and insights
• Other duties as assigned by management
• Work with Support by taking Calls in a Round Robin Queue and perform testing of solution(s) and/or product on an as needed basis

Skills

• Solid understanding of Student Information Systems
• General understanding of higher education regulations, requirements and policies associated with key student-based offices
• Proactive, self-starting professional
• Ability to travel
• Perform customer needs assessments and solution finding sessions
• Review customer operations to find improved business process opportunities
• Understand product capability gaps or functionality to define ways to handle them using partners, product enhancements, etc
• Define the best company solutions which address requirements of prospect business
• Design and deliver product presentations based on the customer assessment
• Request and coordinate resources required to support sales efforts
• Provide responses for product and technical requests
• Participate at conferences, tradeshows, and other events as required by Sales Management and Product Marketing
• Stay up to date with the latest Jenzabar software releases and provide regular briefings on changes for the team
• Provide knowledge and training on products to peers, presales and sales staff in the organization
• Demonstrate an in-depth understanding of the company products, functions, features and benefits
• Establish and maintain connections with user groups, industry groups, etc
• Practice continuous learning through self-guided reading and research of relevant business practices, including the student journey, strategies in higher education, analytics, and workflow
• Consult with and train end users on optimal configuration and use of Jenzabar's Student Information System(s)
• Perform assigned project tasks with minimal supervision
• Follow established methodology to meet project deliverables for all assigned tasks
• Work proactively and cooperatively in a team environment to accomplish project deliverables within defined schedule
• Communicate information clearly, accurately, and timely to Jenzabar and client project team members
• Gain a sound understanding and knowledge of the client's requirements
• Understand the client's business processes as they relate to the software
• Exhibit excellent follow-up skills, including the development of detailed project documentation
• Collaborate with Project Manager and other project team members in executing assigned projects
• Stay abreast with industry trends and technologies
• Solicit various viewpoints on potential implementation solutions
• Share knowledge and insights
• Other duties as assigned by management
• Work with Support by taking Calls in a Round Robin Queue and perform testing of solution(s) and/or product on an as needed basis
• BS, BA Degree, or equivalent experience
• 5+ years (3 years must be in Higher Ed)
• Experience working in one or more of the following functional areas: Admissions, Financial Aid, Registration, Advising, Student Life, Business Office, Advancement
• Experience with Jenzabar's SONIS Student Information System
• Ability to work independently
• Excellent organizational skills
• Ability to communicate well with others
• Ability to work in a team environment
• Comfort level with evolving and ever-changing technology
• Ability to translate technical complex concepts to functional end users
• Strong problem-solving and software troubleshooting skills required
• Excellent written and verbal communication skills
• Proven effective listening skills
• Ability to follow a project plan with attention to detail and follow through
• Excellent presentation skills (to various audiences - executives & individual contributors)
• Proficient with Microsoft Office Suite and other desktop applications
• A passion for winning

Benefits

• Annual bonus
• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• PTO
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance

Company Overview