Note: The job is a remote job and is open to candidates in USA. Crescendo is transforming customer experience with Operational AI, and they are seeking a Senior Marketing Operations Manager to join their GTM Strategy & Ops team. This role involves tackling complex marketing initiatives, partnering with leaders in marketing and sales, and embedding AI into the GTM organization to improve efficiency and decision-making.
Responsibilities
- Bring a point of view on marketing performance by channel and campaign with actionable insights and recommendations underpinned by the clear and reliable reporting you’ve built
- Drive the evolution of our pipe gen processes and the underpinning marketing tech stack (Hubspot, Clay, Apollo, etc.)
- Work cross-functionally with GTM teams to make Opportunity prioritization, pursuit and handoffs easy while gathering the feedback for testing and learning
- Manage and optimize HubSpot and its interaction with Salesforce to identify, score, track, and attribute leads across campaigns
- Define and uphold data governance, segmentation, and database health across marketing systems
Skills
- 7+ years in GTM Strategy & Ops, Marketing Operations BizTech, supporting multi-segment multi-product SaaS GTM motion (SMB + Enterprise, or PLG + Sales-led)
- Experience changing the way work is done by synthesizing complex operational data and reports into compelling strategic narratives, for senior leadership
- Strong analytical, system design, and documentation skills; able to translate business needs into scalable technical workflows
- Hands-on experience administering Hubspot, Salesforce, Clay and Apollo
- Proven ability to design automated workflows, operational processes, and scalable cross-system integrations
- Fluency in AI-driven tools or agentic workflows to automate GTM tasks and enrich firmographic and demographic data
- Direct communicator with the operational discipline to document what you build and bring others along on changes
- Comfortable with ambiguity in a high-growth environment; you scope the problem, then move
- Exposure to partner ecosystem tooling
Company Overview
Crescendo offers a full-stack customer service platform combining the most advanced AI with a global service team. It was founded in 2024, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.crescendo.ai.