Note: The job is a remote job and is open to candidates in USA. Humana Inc. is a leading U.S. healthcare company dedicated to improving the health of the communities it serves. They are seeking a Senior OpenText Dialogue Developer to compose and execute regulated communications for Medicare and Medicaid audiences, ensuring operational excellence and regulatory compliance.
Responsibilities
- Compose and configure operational and regulatory communications using approved templates and content within designated platforms
- Execute communications across multiple channels (print and digital) with a focus on accuracy, compliance, and timeliness
- Develop and deploy personalized, dynamic communications using OpenText Communications (Thin Client)
- Collaborate with strategy teams and business partners to interpret requirements and translate them into template development
- Troubleshoot implementation challenges and provide guidance on composition and development processes
- Perform unit testing to ensure requirements are met and data is accurately rendered in communications
- Conduct defect analysis, identify root causes, and implement appropriate resolutions
- Maintain documentation, version control, and audit trails for all communication builds and updates
- Participate in quality assurance reviews and contribute to process improvements that enhance efficiency and accuracy
- Serve as a subject matter expert in OpenText Communications and promote scalable best practices
Skills
- 7+ years of hands-on experience with dynamic document creation using OpenText Communications or similar Customer Communication Management tools
- Strong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flow
- Experience with logical coding concepts (e.g., IF/THEN/ELSE, loops)
- Understanding of driver file mapping and variable mapping for logic and document creation
- Proven ability to manage multiple priorities, track progress, and meet deadlines
- Experience with defect analysis, root cause identification, and resolution
- Ability to work both independently and collaboratively across cross-functional teams
- Bachelor's degree in communications, Marketing, Information Systems, or a related field
- Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat
- Experience with SmartCommunications
- Background in heavily regulated industries (e.g., healthcare or financial services)
- Knowledge of CMS Medicare, and Medicaid requirements
- Experience with marketing operations, fulfillment processes, and Agile methodologies
Benefits
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
- Humana provides medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
Company Overview
Humana is a health insurance provider for individuals, families, and businesses. It was founded in 1964, and is headquartered in Louisville, Kentucky, USA, with a workforce of 10001+ employees. Its website is http://www.humana.com.