Note: The job is a remote job and is open to candidates in USA. Navient is a company providing asset management and business processing solutions to various sectors. They are seeking a temporary Remote Bilingual Customer Service Representative to handle high volume inbound calls and emails, providing prompt and accurate information to customers.
Responsibilities
- Providing prompt and accurate information in a courteous and professional manner to customers
- Cross trained in both call center and application processing
Skills
- High School Diploma or G.E.D
- This position requires the applicant to pass a Bilingual Assessment. Must be fluent in English/Spanish
- 6+ Months experience in servicing customers with professionalism, diplomacy, and consideration for the customer's concerns
- High speed internet access (Minimum 10MB upload speed, 100MB download speed)
- You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot
- Must have personal device (smartphone or tablet) to be able to download an Authentication App
- Private workspace or home office free of distractions and outside noise
- Must have the ability to show empathy and compassion when dealing with an upset, or difficult customer while maintaining professionalism
- Excellent written and verbal communication skills
- Fast learner, ability to maintain an in-depth understanding of the training curriculum
- Excellent PC and internet navigation skills
- Efficient time management skills
- Residents of the state of New Jersey preferred
- Prior Experience In a High-volume Call Center Preferred
- Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations
- Ability to perform mathematical operations such as calculating percentages and working with large numbers
- Ability to use analytical skills to interpret and evaluate information
- Ability to thrive in a fast-paced work environment
- Strong customer service skills and knowledge of customer service best practices
- Ability to maintain confidentiality of program information
- Proficiency with Microsoft Word, Excel, Outlook, and Internet
Benefits
- Plus bonus
- Plus bilingual differential (English/Spanish) of $1/hr with passing assessment results
- Work from home on Navient provided computer equipment
Company Overview
At Mercer County Works, we help people get jobs through a dedicated job engine for Mercer County and its surrounding areas. It was founded in 2020, and is headquartered in Princeton, New Jersey, US, with a workforce of 2-10 employees. Its website is http://www.mercercountyworks.com.